---
title: "EasyFeedback PRO Suscription"
description: "EasyFeedback PRO Subscription With EasyFeedback, every voice matters: prevent problems before they become a crisis 01 Improve their online and offline reputation \"Increase positive online reviews and..."
url: https://business.easyfeedback.com/en/easyfeedback-subscription-pro/
date: 2022-03-22
modified: 2026-02-17
author: "Belén Olóndriz"
image: https://business.easyfeedback.com/wp-content/uploads/2024/07/EasyFeedback-PRO-Suscripition.png
type: page
lang: en
---

# EasyFeedback PRO Suscription

# EasyFeedback PRO Subscription

## With EasyFeedback, every voice matters:
prevent problems before they become a crisis

###
01

Improve their

online and offline reputation

*"Increase positive online reviews and prevent negative ones before they are published."*

###
02

Encourage engagement

from their employees

*"Guide the entire team towards excellence in customer servicer."*

###
03

Promote

active listening

*"Detect dissatisfied customers in all your processes."*

https://www.youtube.com/watch?v=ojflOSfTvIM

We are a trusted independent

third party that certifies

Excellence in Customer Service

We provide you with the tools

so that all your customers

feel listened

100% of the

feedback is private

and not anonymous

## Our PRO Subscription includes:

## 1. Feedback Collection System

In addition to the listening systems you already have in place, our tools allow you  to initiate the feedback capture process from all channels used for pre-sales, sales, and post-sales activities.

Our system provides the ability to **digitise customer listening throughout their relationship with the company**, across all parts of the organisation, especially at key 'moments of truth'. Every contact is a new opportunity to listen and build customer loyalty through our listening channel.

###
Customer Company profile in Easyfeedback.com

!(https://business.easyfeedback.com/wp-content/uploads/2023/05/EasyFeedback-PRO-webymovil-2023.png)

URL www.easyfeedback.com/YourCompany

[
](#)
Visible commitment to Excellence in treatment

[
](#)
Information about Excellence in Customer Service.

[
](#)
Types of Feedback that your customers can send you

[
](#)

## 2. Omnichannel Certificate for Excellence in Customer Service

**The omnichannel certificate for Excellence  in Customer Service** identifies those organisations committed to listen to their customers’ suggestions, queries, complaints or compliments in order to improve their processes.

We are a **private independent third party** between customers, employees, and the organisation’s management.

We certify the commitment from the organisation’s management to listen their customers in order to achieve Excellence  in Customer Service

[
Commitments for obtaining the certificate
](https://business.easyfeedback.com/en/commitments-for-obtaining-the-certificate)
!(https://business.easyfeedback.com/wp-content/uploads/elementor/thumbs/EasyFeedback_Certificate_web-1-re13gxm2c1ww5vh0fivm4d0w2dqazleldvp3ml5grw.png)

## Supporting patents: eu, M 3602484 and eu, M 3602485.

> Quality stamps are the third most trusted elements by online shoppers
> and increase conversion rates by 14%
> "The Loyalty Connection" – Bob Thompson

## Each point of contact is a new opportunity to listen and build customer loyalty through our listening channel.

###
Company searches on the internet

###
In the establishments

###
By email

###
On the web and online store

###
In brochures or advertising materials

###
Through WhatsApp or SMS

###
On social media

###
On packaging or labels

###
On the purchase receipt or invoice

> 80% of companies believe that they provide a high quality customer service,
> while only 8% of customers agree with that
> Closing the delivery gap By James Allen, Frederick F. Reichheld, Barney Hamilton and Rob Markey. Bain & Company, In.

## 3. Private Feedback Management Process

###
Customer Company Profile on EasyFeedback

Customers discover the feedback channel and the commitment to Excellence in Customer Service.

## Selection of
feedback type

###
Writing-up
and Submission

They fill-in the corresponding form, with an initial NPS, and submit it.

## The feedback arrives in real-time.

###
Automatic
Response

Automatic responses
based on
the type of message.

## Partial or complete
closure of the loop

###
Internal
management

The company receives and manages feedback via email and within the application.

## Access to
EasyFeedback PRO tools

###
Satisfaction
with the response.

After 14 days,
a final NPS is sent
to the customer via email.

## Measuring the quality
of responses

> 92% of consumers who had a negative experience with an organisation would be willing to return if:
> They receive a formal apology from a superior; They receive a promotional discount; They feel real interest in solving the issue.
>
> RightNow Technologies Study

[
Start now
](https://business.easyfeedback.com/en/easyfeedback-pro-plans-and-rates/)

## Plans and Rates

##
PRO

from 12€ per month

[
See Plans and Rates ](https://business.easyfeedback.com/en/easyfeedback-pro-plans-and-rates/)

##
PRO + STAMP

from 15€ per month

[
See Plans and Rates ](https://business.easyfeedback.com/en/easyfeedback-pro-plans-and-rates/)
Recommended

## Testimonials

It is a very interesting tool because customers engage with the company in order to help us improve.
Patxi SánchezManager GastroBar Moka
!(https://business.easyfeedback.com/wp-content/uploads/2022/06/EasyFeedback_logo_logomoka.png)
We believe that EasyFeedback is a necessary and value-added tool in today's business reality. The need for good service and customer care are vital in our business. Commitment and trust are one of the premises of Bebidas Martinez Cia and Easyfeedback gives us the possibility to keep improving in these aspects.
We would definitely recommend it to any company.
Iñigo AzconaCustomer Experience Manager
!(https://business.easyfeedback.com/wp-content/uploads/2024/02/EasyFeedback-Bebidas-Martinez-logo-emp.png)
EasyFeedback is helping us to meet our customer service excellence objectives.
Luis MujikaCEO Volvo Autosuecia
!(https://business.easyfeedback.com/wp-content/uploads/2022/06/EasyFeedback_logo_volvo-autosuecia.png)
Virtually any company that wants to efficiently and safely improve customer feedback management can implement this tool, we highly recommend it, the team behind it is very attentive and the experience with the system is even better.
Nacho LatreCommunication Manager - Naria (Nadie sin su Ración Diaria)
!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Naria-logo.png)
Other dealers of the brand spoke well of EasyFeedback and when speaking with the company it gave us a lot of confidence. Of course we recommend working with EasyFeedback.
Salvador FernándezCEO Garte Turismos
!(https://business.easyfeedback.com/wp-content/uploads/2024/06/EasyFeedback-Kia-Garte-Turismos-logo1-1.png)
We chose Easyfeedback to complete the activities so that the customer could express their opinion and feel listened to. In addition to emphasising that there is a firm commitment on the part of the company to listen and serve them.
We recommend this service to all companies that want to know the opinions of their customers in order to be always alert and that this will make you improve.
Mª José GallardoCustomer Experience Manager
![ Mª José Gallardo](https://business.easyfeedback.com/wp-content/uploads/2023/02/logo_EasyFeedback-DISTRIPLAC_home.png)
It is like opening a window for our customers so that they can share their suggestions, complaints and, why not, also their compliments, with us. Everything customers consider that might help us or that we must change or innovate. We believe it is very useful both for them.
Rafael Velázquez GoyaOwner Goya Confituras
!(https://business.easyfeedback.com/wp-content/uploads/2022/03/Easyfeedback-logo-confituras-goya.png)
In the Mancomunidad de Mairaga we need to measure satisfaction as part of the
compliance with ISO 9001 and ISO 14001 regulations.
In the four years that we have been working with EasyFeedback, they have helped us measure
the satisfaction of 20 populations and, with the feedback obtained, improve our services
in a process of continuous improvement.
In addition, they have contributed to us being able to improve our database, always with the
Greater professionalism and meeting the deadlines indicated.
I recommend working with EasyFeedback for the professionalism and closeness that
they show, they make the processes easy and their team has been at our disposal to
any query.
Luis Santesteban AranaQuality Manager Mancomunidad de Mairaga
!(https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-Logo_mairaga200.png)
EasyFeedback is a very interesting tool for listening to customers. If you don't know what your clients think, you will not be able to improve your company's sales strategy. With this tool, you can listen to them privately, without the entire internet being able to see it (Tripadvisor, Booking, etc. where sometimes the comments are so negative that they might destroy your business). With EasyFeedback you will know what your customers think about your service, your establishment, your staff... but always privately, that is the key.
Amaya VillanuevaEnsanche Comercial Area Manager
!(https://business.easyfeedback.com/wp-content/uploads/2022/03/EasyFeedback-logo-ensanche-area-comercial.png)
Yes, I would recommend it. To build public and employee confidence in the business, to provide better service to customers and to protect the reputation of the brand.
Hansel FernandeztuSpeaking CEO
!(https://business.easyfeedback.com/wp-content/uploads/2022/08/25873_logo_tuspeaking.png)
Plénido Dental has joined the commitment to Excellence in Customer Service
in order to improve it and ensure that suggestions, queries, complaints and compliments reach me directly.
Luis TejerinaCEO Plénido Dental
!(https://business.easyfeedback.com/wp-content/uploads/2022/03/Easyfeedback-logo-plenidodental.png)

## Use Cases

[
!(https://business.easyfeedback.com/wp-content/uploads/2024/02/EasyFeedback-Volvo-Autosuecia-portada-post.png) ](https://business.easyfeedback.com/en/how-volvo-autosuecia-has-improved-the-listening-to-its-customers-by-using-easyfeedback/)
[
How Volvo Autosuecia has improved the listening to its customers by using EasyFeedback ](https://business.easyfeedback.com/en/how-volvo-autosuecia-has-improved-the-listening-to-its-customers-by-using-easyfeedback/)
[
!(https://business.easyfeedback.com/wp-content/uploads/2024/04/gastrobar-moka-easyfeedback-excelencia-en-el-trato.png) ](https://business.easyfeedback.com/en/gastrobar-moka-enhances-active-listening-with-easyfeedback/)
[
Gastrobar Moka enhances active listening with EasyFeedback ](https://business.easyfeedback.com/en/gastrobar-moka-enhances-active-listening-with-easyfeedback/)
[
![](https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-bebidas-martinez-900x506-eng-1.png) ](https://business.easyfeedback.com/en/how-bebidas-martinez-has-improved-the-listening-to-its-users-by-using-easyfeedback/)
[
How Bebidas Martinez has improved the listening to its users by using EasyFeedback ](https://business.easyfeedback.com/en/how-bebidas-martinez-has-improved-the-listening-to-its-users-by-using-easyfeedback/)
[
!(https://business.easyfeedback.com/wp-content/uploads/2023/02/easyfeedback-distriplac-900x506-1.png) ](https://business.easyfeedback.com/en/how-distriplac-has-improved-the-listening-to-its-users-by-using-easyfeedback/)
[
How Distriplac has improved the listening to its users by using EasyFeedback ](https://business.easyfeedback.com/en/how-distriplac-has-improved-the-listening-to-its-users-by-using-easyfeedback/)
[
![](https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-Garte-Turismos-ing.png) ](https://business.easyfeedback.com/en/how-kia-garte-turismos-has-improved-the-listening-to-its-users-by-using-easyfeedback/)
[
How Kia Garte Turismos has improved the listening to its customers by using EasyFeedback ](https://business.easyfeedback.com/en/how-kia-garte-turismos-has-improved-the-listening-to-its-users-by-using-easyfeedback/)

## More information