--- title: "EasyFeedback WinWin 12" description: "EasyFeedback users tell how sending feedback through the platform has helped them." url: https://business.easyfeedback.com/en/easyfeedback-winwin-en-12/ date: 2024-01-08 modified: 2024-03-25 author: "Belén Olóndriz" image: https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-WinWin-2023-12.jpg categories: ["All", "User Stories"] tags: ["Feedback"] type: post lang: en --- # EasyFeedback WinWin 12 **We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.** **This series of articles tells some of the stories that our users have chosen to share.** 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/ayuntamiento-de-sanxenxo) Francisco José **(https://www.easyfeedback.com/laexperiencia/mobile/ayuntamiento-de-sanxenxo)** for the response and the quick solution given to the complaint made about the state of the road in an area of the municipality after sending his complaint through EasyFeedback. > "I had requested the repair of a manhole at the entrance to Sanxenxo coming from Pontevedra as I am a cyclist, I filled in the concello's complaint request form on EasyFeedback, and they have repaired it in record time, a 10 for the concello of Sanxenxo." > > Francisco José 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/PullBear) Carol sent a [**Complaint to Pull & Bear via EasyFeedback**](https://www.easyfeedback.com/laexperiencia/mobile/PullBear) about the poor quality of a pair of trainers purchased there. Pull & Bear gave a quick response and Carol gave it a 10. > "We went to the shop located in the Ballonti Shopping Centre (Portugalete-Bizkaia). And although at first the guy who attended us was a bit dry, then he found us the same shoes, and changed them without any problems, when I showed him the email you sent me. Thanks for everything. Of course we will continue to buy in your shops." > > > Carol 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/roca) Yingying sent a **(https://www.easyfeedback.com/laexperiencia/mobile/roca)** about a problem with a tap that has started leaking less than a year after it was installed. > "The technician came, changed what was broken and everything was under warranty. Very satisfied." > > Yingying 9 ******************** Rated 9 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/Lidl) Ohiana sent **(https://www.easyfeedback.com/laexperiencia/mobile/Lidl)** to indicate the poor quality of a product and rates the response she received a 9. > "Very good customer service. I am very happy with the service I have received.” > > Ohiana 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/mrw) Jesús **(https://www.easyfeedback.com/laexperiencia/mobile/mrw)** about a broken Christmas present. The response from MRW Spain deserved a 10. > "I had a problem with my order, the box was broken. They sent me another one a few days later." > > Jesús 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/ayuntamiento-de-getafe) After sending **(https://www.easyfeedback.com/laexperiencia/mobile/ayuntamiento-de-getafe) **, to ask for help from the City Council, Julián rates the solution obtained with a 10. > "The response was quick, this is the 2nd time I have needed help from the municipality and the 2nd time the results of their response and speed is satisfactory." > > Julián 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/Sams-Club-Mexico) Monserrat sent her **(https://www.easyfeedback.com/laexperiencia/mobile/Sams-Club-Mexico)** because she is asking for a refund for a product that is not of the expected quality. The response given by Mango deserved a 10. > "I was very pleased, they called me on the phone and changed my bag. Thank you very much." > > > Monserrat ## About EasyFeedback ### [ For consumers ](https://www.easyfeedback.com/en/index.html) EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way. ### [ For businesses ](https://business.easyfeedback.com/en/easyfeedback-subscription-pro/) EasyFeedback is the private feedback platform where companies can listen to their customers and build trust in their business. If you want more information, please write us at (mailto:feedback@easyfeedback.com). Join  our (https://t.me/EasyFeedbackAnnouncements) group and follow us on (https://www.linkedin.com/company/10092870/admin/), (https://twitter.com/easyfeedback) and (https://www.facebook.com/EasyFeedbackToken/) in order to be up to date with the project. **The EasyFeedback team.** [ Discover EasyFeedback ](https://www.easyfeedback.com/en/index.html)