--- title: "EasyFeedback WinWin 29" description: "EasyFeedback users tell how sending feedback through the platform has helped them." url: https://business.easyfeedback.com/en/easyfeedback-winwin-en-29/ date: 2025-01-23 modified: 2025-02-04 author: "Belén Olóndriz" image: https://business.easyfeedback.com/wp-content/uploads/2025/01/EasyFeedback-WinWin-2025-29.jpg categories: ["All", "User Stories"] tags: ["Feedback"] type: post lang: en --- # EasyFeedback WinWin 29 **We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.** **This series of articles tells some of the stories that our users have chosen to share.** 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/Tous) María Carmen **(https://www.easyfeedback.com/laexperiencia/mobile/Tous)** for an order placed for a purse that did not arrive on time and the customer was unable to contact Tous for them to deal with her complaint. She thanks **(https://www.easyfeedback.com/en/index.html)** for being able to send the complaint to Tous through the platform and the solution to the problem he raised. > "The next day Tous contacted me by email to tell me that they had resent the item and I received it two days later. Thank you very much, if it hadn't been for EasyFeedback I would not have received it, because my complaints with Tous were in vain." > > Maria Carmen 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/ayuntamiento-de-carreno) María del Mar sent a [**complaint to La Carreño Town Council via EasyFeedback**](https://www.easyfeedback.com/laexperiencia/mobile/ayuntamiento-de-carreno) through [**EasyFeedback **](https://www.easyfeedback.com/en/index.html)to complain about the lack of lighting in one of the local neighbourhoods. By sending the complaint through EasyFeedback he received a response. > "It was solved the same day the councillor called me." > > > María del Mar 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/hospital-recoletas-de-zamora) Salvador submitted a **(https://www.easyfeedback.com/laexperiencia/mobile/hospital-recoletas-de-zamora) privately through (https://www.easyfeedback.com/en/index.html)** because he is waiting for an operation and is unable to contact the hospital in any way. > "Yes, I have heard back and he has already been operated on." > > Salvador 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/BP-Espana) José Luis sent **(https://www.easyfeedback.com/laexperiencia/mobile/BP-Espana) through (https://www.easyfeedback.com/en/index.html)** for the malfunctioning of a scale he purchased with the points he had. BP Spain gave a quick response to José Luis who has rated the attention with a 10. > "Exemplary behaviour in the test with my return of a defective product from your points gift.” > > José Luis 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/Roberto-Verino) G. **(https://www.easyfeedback.com/laexperiencia/mobile/Roberto-Verino)** through **(https://www.easyfeedback.com/en/index.html)** because of the poor quality of a rucksack he bought, it has broken in just a few days and he can no longer use it. > "It was solved by offering to exchange for any item in the shop at the same price." > > G. 10 ******************** Rated 10 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/Museo-Thyssen) Angel gives a 10 after sending **(https://www.easyfeedback.com/laexperiencia/mobile/Museo-Thyssen) through (https://www.easyfeedback.com/en/index.html) **due to a problem with the ticketing schedule, which did not coincide with the opening hours of the exhibitions, causing some of them to be closed. > "The tickets were refunded." > > Ángel 9 ******************** Rated 9 out of 10 ## (https://www.easyfeedback.com/laexperiencia/mobile/Koala-Mascotas) Eva sent her **(https://www.easyfeedback.com/laexperiencia/mobile/Koala-Mascotas) through (https://www.easyfeedback.com/en/index.html)** for an invoice that you have not received by e-mail and that you would like to receive by e-mail. > "Yes, all very well explained. Thank you for the quick reply." > > > Eva ## About EasyFeedback ### [ For consumers ](https://www.easyfeedback.com/en/index.html) EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way. ### [ For businesses ](https://business.easyfeedback.com/en/easyfeedback-subscription-pro/) EasyFeedback is the private feedback platform where companies can listen to their customers and build trust in their business. If you want more information, please write us at (mailto:feedback@easyfeedback.com). Join  our (https://t.me/EasyFeedbackAnnouncements) group and follow us on (https://www.linkedin.com/company/10092870/admin/), (https://twitter.com/easyfeedback) and (https://www.facebook.com/EasyFeedbackToken/) in order to be up to date with the project. **The EasyFeedback team.** [ Discover EasyFeedback ](https://www.easyfeedback.com/en/index.html)