--- title: "EasyFeedback WinWin 6" description: "EasyFeedback users tell how sending feedback through the platform has helped them." url: https://business.easyfeedback.com/en/easyfeedback-winwin-en-6/ date: 2023-10-17 modified: 2023-10-17 author: "Belén Olóndriz" image: https://business.easyfeedback.com/wp-content/uploads/2023/10/EasyFeedback_WinWin_2023_6.jpg categories: ["All", "User Stories"] tags: ["Feedback"] type: post lang: en --- # EasyFeedback WinWin 6 **We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.** **This series of articles tells some of the stories that our users have chosen to share.** 10 ******************** Rated 10 out of 10 ## [Senda Viva gives a perfect 10 to Edurne ](https://www.easyfeedback.com/senda-viva) Edurne gives Senda Viva a perfect 10, as she submitted **[a complaint to Senda Viva](https://www.easyfeedback.com/senda-viva)** via EasyFeedback due to issues with incorrect date tickets refund. She was able to obtain the refund smoothly, thanks to EasyFeedback, and she praises us for the assistance received. > "Thanks to EasyFeedback, I received an immediate response to my complaint. The website assists in correctly drafting the terms of the complaint. I recommend everyday people like me to use this channel." > > M.C. 10 ******************** Rated 10 out of 10 ## [Ale-hop receives a 10 for the solution provided](https://www.laexperiencia.com/Ale-hop) Ch. submitted [**a complaint to Ale-hop**](https://www.easyfeedback.com/Ale-hop) via EasyFeedback regarding the service she received at one of their stores. Ale-hop provided a response that Ch. rated with a perfect 10 due to the excellent customer service she received. > "I copy and paste the response received: > > Firstly, thank you for your interest, and I would like to apologize for what happened. > We have forwarded your email to the area supervisors for them to review the situation and take the necessary actions." > > > Ch 10 ******************** Rated 10 out of 10 ## [Roca receives a 10 out of 10 for their excellent service and kindness](https://www.easyfeedback.com/roca) Salvador privately submitted **[a complaint to Roca](https://www.easyfeedback.com/roca)** via EasyFeedback due to an issue with a product that didn’t meet the expected quality. Thanks to the company receiving this private complaint, they were able to resolve the issue, earning a perfect 10 from Salvador. > "They told me that the damage was indeed covered by the warranty, and they would send me a replacement, although they haven't sent it yet. The service was very good, and they were very friendly." > > Salvador 10 ******************** Rated 10 out of 10 ## [Sagunto City Council gives a perfect 10 in response to J.C ](https://www.easyfeedback.com/ayuntamiento-de-sagunto) J.C. submitted a **[complaint to the Sagunto City Council](https://www.easyfeedback.com/ayuntamiento-de-sagunto)** via EasyFeedback regarding the lack of lighting in a certain area of Sagunto, and the response received was rated as 10/10. > "Immediate and clear response.” > > J.C. 10 ******************** Rated 10 out of 10 ## [Mercadona provides a perfect service to A.](https://www.easyfeedback.com/Mercadona) A. filed a **[complaint with Mercadona](https://www.easyfeedback.com/Mercadona)** through EasyFeedback regarding the quality of some products, and highly appreciates the response from Mercadona due to the excellent customer service provided. > "They contacted me immediately. As of today, the issue has been resolved. Very efficient." > > A. 10 ******************** Rated 10 out of 10 ## [Scalpers gives a perfect 10 response to Mario](https://www.easyfeedback.com/scalpers) After submitting a **[complaint to Scalpers](https://www.easyfeedback.com/scalpers) ** via EasyFeedback to claim a missing order, Mario received an excellent response from Scalpers, which he rates with a 10. > "Scalpers' response: > > Good morning, > > We would like to inform you that we have arranged for a new shipment of your order. > > You will receive it in the next few days. > > If you need any additional information, please do not hesitate to contact us. > > Best regards." > > Mario 9 ******************** Rated 9 out of 10 ## [Lindsay rates Decathlon's response as a 9/10](https://www.easyfeedback.com/Decathlon) Lindsay submitted her **[complaint to Decathlon](https://www.easyfeedback.com/Decathlon)** through EasyFeedback regarding a product with a poor warranty. Decathlon’s quick response earned a 9. > "I am very pleased with the assistance I received and the response time. They replied very quickly and fixed the issue right away. They have reimbursed me for a new scooter. The old one had a manufacturing defect." > > > Lindsay ## About EasyFeedback ### [ For consumers ](https://www.easyfeedback.com/en/index.html) EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way. ### [ For businesses ](https://business.easyfeedback.com/en/easyfeedback-subscription-pro/) EasyFeedback is the private feedback platform where companies can listen to their customers and build trust in their business. If you want more information, please write us at [feedback@easyfeedback.com](mailto:feedback@easyfeedback.com). Join  our [Telegram](https://t.me/EasyFeedbackAnnouncements) group and follow us on [Linkedin](https://www.linkedin.com/company/10092870/admin/), [X](https://twitter.com/easyfeedback) and [Facebook](https://www.facebook.com/EasyFeedbackToken/) in order to be up to date with the project. **The EasyFeedback team.** [ Discover EasyFeedback ](https://www.easyfeedback.com/en/index.html)