--- title: "Gastrobar Moka enhances active listening with EasyFeedback" description: "Boost active listening and improve your company with the feedback your clients send you through EasyFeedback. Find out how!" url: https://business.easyfeedback.com/en/gastrobar-moka-enhances-active-listening-with-easyfeedback/ date: 2024-04-22 modified: 2026-05-26 author: "Belén Olóndriz" image: https://business.easyfeedback.com/wp-content/uploads/2024/04/gastrobar-moka-easyfeedback-excelencia-en-el-trato.png categories: ["All", "Company Case Studies"] type: post lang: en --- # Gastrobar Moka enhances active listening with EasyFeedback [!(https://business.easyfeedback.com/wp-content/uploads/2024/04/Gastrobar-Moka-EasyFeedback-Web.png)](https://www.distriplac.com/es/) ### (https://www.distriplac.com/es/) **GastroBar Moka **is a landmark in Pamplona, ​​with a cosmopolitan atmosphere, where old friends, families and co-workers share space, with groups of young people and tourists who come to visit the work of art created by Crispín. They all enjoy a space with exceptional treatment, a special atmosphere and pampered cuisine. ### What needs did Distriplac have before implementing EasyFeedback PRO? #### To improve the online and offline reputation, GastroBar Moka needed to:​ - ** Building trust in my business. - ** Materialize that there is a commitment on the side of the company to customer service. - ** Verify that the customer service system I use is adequate. - ** Avoid negative public feedback at social networks, google, tripadvisor... - ** Encourage positive reviews and feedback. - ** Locate dissatisfied customers. - ** Monitor mistakes before they go viral with word of mouth. - ** Reduce customer response time. - ** Try to outperform customers' expectations. - ** Differentiate myself from competitors. #### To strengthen the team's commitment, GastroBar Moka needed to: - ** Monitor the service my team is offering, always. - ** Convey to my team our commitment in customer service excellence. - ** Recognize employees who perform well. - ** Give my team arguments they can use to show the company's commitment to customer service. - ** Create a culture of listening that encourages my team to seek customer feedback. - ** Turn our customers into an "army of mystery shoppers" to help us improve our products, services and processes. #### To Build customer loyalty through feedback​, GastroBar Moka needed to: - ** Measure the level of satisfaction of my customers in every interaction with my company. - ** Open a direct communication channel that allows me to actively listen to my customers. - ** To know how to react in time before my customers change us for competitors. - ** Knowing what the customer really wants. - ** Show our customers that we appreciate their opinion so that they feel heard. - ** Improve the management of the feedback I receive from easyfeedback.com. EasyFeedback is a tool that helps us better manage the store. As we have always been committed to improving and providing the best customer service, through this tool the customer can give us their suggestions, they can give us their complaints, their congratulations, they can contact management directly through EasyFeedback. We also find it a very interesting tool because the client commits to the company so that they can help us improve. ![](https://business.easyfeedback.com/wp-content/plugins/elementor/assets/images/placeholder.png) Patxi Sánchez Owner ## Implementation of EasyFeedback in GastroBar Moka ### (https://www.easyfeedback.com/laexperiencia/mobile/barmoka) !(https://business.easyfeedback.com/wp-content/uploads/2024/04/EasyFeedback-PRO-Gastrobar-Moka-Perfil-empresa.png) Your logo [ ** ](#) Visible commitment to Excellence in Customer Service [ ** ](#) Information about the certificate to build trust [ ** ](#) Feedback Types [ ** ](#) Signature of the person responsible for the Customer Service in the company [ ** ](#) **Gastrobar Moka** **company profile **in **(https://www.easyfeedback.com/en/index.html)**: [**https://www.easyfeedback.com/barmoka **](https://www.easyfeedback.com/laexperiencia/mobile/barmoka) and it is the private channel through which Gastrobar Moka customers can send their feedback. ### (https://www.gastrobarmoka.com/) !(https://business.easyfeedback.com/wp-content/uploads/2024/04/Gastrobar-Moka-EasyFeedback-Web.png) Visibility of EasyFeedback on the website to build trust [ ** ](#) **Gastrobar Moka **has put several links to its EasyFeedback company profile in the footer, adding an image of its Excellence in Customer Service seal that makes it easier for its clients to send them feedback. !(https://business.easyfeedback.com/wp-content/uploads/2024/04/Gastrobar-Moka-web-EasyFeedbackPRO-1-1024x438.png) Visibility of EasyFeedback on the website to build trust [ ** ](#) In the Opinions section the seal for Excellence in Treatment and Gastrobar Moka’s commitment to Excellence in Treatment appears. ### (https://www.easyfeedback.com/laexperiencia/mobile/barmoka) At **Gastrobar Moka**, they have physically displayed the Certificate on their premises to give their customers the opportunity to submit feedback. To do this, they have used a stand with built-in NFC technology. NFC is a short-range wireless communication technology that enables data to be exchanged between two devices (such as mobile phones) when they are brought close together, usually within 4–15 cm, without the need for cables. The device is sent to the customer pre-programmed by us, so that when they bring their mobile phone close to it, it takes them to the URL of your company profile on EasyFeedback. It also features a sticker with a QR code that takes them to the company profile URL as well. ![](https://business.easyfeedback.com/wp-content/uploads/2024/04/NFC-GastroBar-Moka.webp) Visible commitment to Excellence in Customer Service [ ** ](#) QR code linked to your website at EasyFeedback.com [ ** ](#) ### (https://www.easyfeedback.com/laexperiencia/mobile/barmoka) **Gastrobar Moka** has the  Excellence in Service certificate distributed throughout the premises: – In beer or vermouth shooters. – At the door of the premises. – Giving visibility with the certificates of Excellence in Treatment. This allows them to show their commitment to Excellence in Treatment and to the QR code in every interaction with their clients, all the feedback they receive from them is through the private feedback channel they have in EasyFeedback. During the implementation, our staff created this exclusive design and worked together with the Gastrobar Moka staff for the adaptation. [ ](https://business.easyfeedback.com/wp-content/uploads/2024/04/bar-moka-Easyfeedback-PRO-excelencia-trato-1.jpg) [ ](https://business.easyfeedback.com/wp-content/uploads/2024/04/bar-moka-Easyfeedback-PRO-excelencia-trato-2.jpg) [ ](https://business.easyfeedback.com/wp-content/uploads/2024/04/bar-moka-Easyfeedback-PRO-excelencia-trato-4.jpg) [ ](https://business.easyfeedback.com/wp-content/uploads/2024/04/bar-moka-Easyfeedback-PRO-excelencia-trato-3.jpg) [ ](https://business.easyfeedback.com/wp-content/uploads/2024/04/bar-moka-Easyfeedback-PRO-excelencia-trato-7.jpg) [ ](https://business.easyfeedback.com/wp-content/uploads/2024/04/bar-moka-Easyfeedback-PRO-excelencia-trato-6.jpg) !(https://business.easyfeedback.com/wp-content/uploads/2024/04/EasyFeedback-Certificado-Gastrobar-Moka-negro.png) Visible commitment to Excellence in Customer Service [ ** ](#) QR code linked to your website at EasyFeedback.com [ ** ](#) Company [ ** ](#) !(https://business.easyfeedback.com/wp-content/uploads/2024/04/bar-moka-Easyfeedback-PRO-excelencia-trato-5-768x1024.jpg) Visible commitment to Excellence in Customer Service [ ** ](#) QR code linked to your website at EasyFeedback.com [ ** ](#) Company [ ** ](#) **At Gastrobar Moka** they have placed the Certificate physically in the bar to give their users the opportunity to send feedback privately to their management team. !(https://business.easyfeedback.com/wp-content/uploads/2024/04/bar-moka-Easyfeedback-PRO-excelencia-trato-8-768x1024.jpg) Visible commitment to Excellence in Customer Service [ ** ](#) QR code linked to your website at EasyFeedback.com [ ** ](#) Date and details of the commitment of the company. [ ** ](#) !(https://business.easyfeedback.com/wp-content/uploads/2024/04/EasyFeedback-Certificado-Gastrobar-Moka-blanco.png) Visible commitment to Excellence in Customer Service [ ** ](#) QR code linked to your website at EasyFeedback.com [ ** ](#) Date and details of the commitment of the company. [ ** ](#) Company details [ ** ](#) ### (https://www.easyfeedback.com/laexperiencia/mobile/barmoka) **Gastrobar Moka** has theExcellence in Service certificate on the feedback cards that they have decided to give to their customers. This allows them to show their commitment to Excellence in Service in every interaction with their customers and with the QR code, to capture the level of satisfaction of their customers through the private feedback channel they have in EasyFeedback. During the implementation, our staff made this unique design and worked together with the Gastrobar Moka staff for the adaptation. !(https://business.easyfeedback.com/wp-content/uploads/2024/04/Tarjeta-EasyFeedback-GastroBar-Moka-1.png) !(https://business.easyfeedback.com/wp-content/uploads/2024/04/Tarjeta-EasyFeedback-GastroBar-Moka-2.png) !(https://business.easyfeedback.com/wp-content/uploads/2024/04/tarjeta-feedback-EasyFeedback-Gastrobar-Moka.png) !(https://business.easyfeedback.com/wp-content/uploads/2024/04/whatsapp-EasyFeedback-GastroBar-Moka-519x1024.png) Visible commitment to Excellence in Customer Service [ ** ](#) URL linked to your website at EasyFeedback.com [ ** ](#) Company [ ** ](#) !(https://business.easyfeedback.com/wp-content/uploads/2024/04/SMS-EasyFeedback-GastroBar-Moka.png) URL linked to your website at EasyFeedback.com [ ** ](#) Company [ ** ](#) ### Do you want to know how we can help you? 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