---
title: "How Bebidas Martinez has improved the listening to its users by using EasyFeedback"
description: "Bebidas Martinez chose EasyFeedback because they think it is a necessary and value-added tool in today's business reality. The importance of good service and customer care are vital in our business. Commitment and trust are one of the principles of Bebidas Martínez Cía and Easyfeedback gives them the possibility to continue improving in these areas."
url: https://business.easyfeedback.com/en/how-bebidas-martinez-has-improved-the-listening-to-its-users-by-using-easyfeedback/
date: 2024-01-24
modified: 2026-02-03
author: "Belén Olóndriz"
image: https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-bebidas-martinez-900x506-eng-1.png
categories: ["All", "Company Case Studies"]
type: post
lang: en
---

# How Bebidas Martinez has improved the listening to its users by using EasyFeedback

[!(https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-Bebidas-Martinez-pagina-web.png)](https://www.easyfeedback.com/Bebidas-Martinez)

### (https://www.easyfeedback.com/Bebidas-Martinez)

**Bebidas Martínez **is a company with over 40 years' experience in its area of business, specialising in the distribution of top brand beverages for hotel, catering and food establishments in Navarre.

**Quality, trust and commitment** are three premises that have enabled **Bebidas Martínez Cía SL** to become a top-notch company in the sector.

### What needs did Bebidas Martínez have before implementing EasyFeedback PRO?

#### Enhancing online and offline reputation

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Materialize that there is a commitment on the side of the company to customer service.

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Locate dissatisfied customers.

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Try to outperform customers' expectations.

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Differentiate myself from competitors.

#### Fostering engagement from employees

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Convey to my team our commitment in customer service excellence.

#### Building customer loyalty through feedback​

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Open a direct communication channel that allows me to actively listen to my customers.

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Show our customers that we appreciate their opinion so that they feel heard.

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Improve the management of the feedback I receive through easyfeedback.com.

We think that EasyFeedback is a necessary tool with added value in the present business reality. The need for excellent service and customer care are vital in our business. Commitment and trust are one of the premises of Bebidas Martinez Cia and Easyfeedback gives us the possibility to improve in these aspects.

We would definitely recommend it to any company.

![](https://business.easyfeedback.com/wp-content/plugins/elementor/assets/images/placeholder.png)

Iñigo Azcona
Customer Experience Management

## (https://www.easyfeedback.com/Bebidas-Martinez)

### (https://www.easyfeedback.com/laexperiencia/mobile/Bebidas-Martinez)

!(https://business.easyfeedback.com/wp-content/uploads/2024/01/Bebidas-Martinez-EasyFeedback-web.png)

Your logo

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Visible commitment to Excellence in Customer Service

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Information about the certificate to build trust

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Feedback Types

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Signature of the person responsible for the Customer Service in the company

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**Bebidas Martínez** company profile on [**EasyFeedback.com**](https://www.easyfeedback.com/es/index.html) is  [**https://www.easyfeedback.com/Bebidas-Martinez**](https://www.easyfeedback.com/Bebidas-Martinez) and is the private channel through which Bebidas Martínez customers can send their feedback.

### (https://bebidasmartinez.com/)

!(https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-Bebidas-Martinez-encabezado-de-pagina-1024x130.png)

On the website, they have added the EasyFeedback icon along with the social media icon. It’s a link to their EasyFeedback website.

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!(https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-Bebidas-Martinez-pie-de-pagina-1024x286.png)

Visibility of EasyFeedback on the website to build trust

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On the website, they have added the EasyFeedback icon along with the social media icon. It’s a link to their EasyFeedback website.

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**Bebidas Martinez** has placed several links to the EasyFeedback web in the header and footer of the website next to their social media contact icons and in the footer by adding an image of their certificate that makes it easy for their customers to send them feedback.

### (https://www.easyfeedback.com/laexperiencia/mobile/Bebidas-Martinez)

**Bebidas Martinez** has also lettered its vehicles adding the QR code that facilitates access to the EasyFeedback website and their certificate.

Its entire fleet of vehicles has the vinyls showing its commitment to active listening and Excellence in Customer Service.

![](https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-BebidasMartinez-vehiculo-verde-vinilo-1.png)

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](https://business.easyfeedback.com/wp-content/uploads/2024/01/bebidas-martinez-easyfeedback-vehiculo-6.png)
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](https://business.easyfeedback.com/wp-content/uploads/2024/01/bebidas-martinez-easyfeedback-vehiculo-1.png)
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](https://business.easyfeedback.com/wp-content/uploads/2024/01/bebidas-martinez-easyfeedback-vehiculo-5.png)
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](https://business.easyfeedback.com/wp-content/uploads/2024/07/EasyFeedback-Bebidas-Martinez-Camion-3.png)
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](https://business.easyfeedback.com/wp-content/uploads/2024/01/bebidas-martinez-easyfeedback-vehiculo-2.png)

### (https://www.easyfeedback.com/Bebidas-Martinez)

**Bebidas Martínez** has the EasyFeedback certificate at the bottom of the quotes and invoices that it delivers to its customers and that its sales representatives carry on their devices.

This allows them to show their commitment with their customers in every interaction, and with the QR code, all the feedback they receive from them is through the private feedback channel they have in EasyFeedback. During the implementation, our staff created this exclusive design and worked together with the staff of Bebidas Martínez for the customisation.

!(https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-bebidas-martinez-factura.png)

Invoice or quotation document for Bebidas Martínez.

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EasyFeedback Certificate

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QR code linked to your website at EasyFeedback.com

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### (https://www.easyfeedback.com/Bebidas-Martinez)

!(https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-Bebidas-Martinez-publicidad-impresa.png)

EasyFeedback Certificate

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QR code linked to your website at EasyFeedback.com

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Print advertising remains one of the most popular forms of advertising, and brands’ print ads continue to appear primarily in magazines, newspapers or brochures.

**Bebidas Martínez** personalizes all the advertising it does with the Seal of Excellence in Treatment.

With the QR code, all the feedback they receive from their customers is through the private feedback channel they have in EasyFeedback.

### (https://www.easyfeedback.com/Bebidas-Martinez)

Printed envelopes are in themselves an advertising medium, this tool allows graphic personalisation or the selection of an envelope with a specific design.

**Bebidas Martínez** has chosen to personalise its envelopes and turn them into a visual support that allows it to show its commitment to Excellence in Treatment.

![](https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-Bebidas-Martinez-sobre.jpg)

Personalised envelopes for Bebidas Martínez.

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EasyFeedback Certificate

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QR code linked to your website at EasyFeedback.com

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### (https://www.easyfeedback.com/Bebidas-Martinez)

!(https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-Bebidas-Martinez-firma-nombre.png)

Company details

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Bebidas Martínez Logo

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Certificate

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**Bebidas Martínez** has configured the firm with its corporate image and EasyFeedback Certificate, to make its Commitment to Excellence in Treatment more visible and to listen better to its customers.

### (https://www.easyfeedback.com/Bebidas-Martinez)

At **Bebidas Martínez** they have physically placed the Certificate in their facilities to give their users the opportunity to send feedback to the company’s management team.

!(https://business.easyfeedback.com/wp-content/uploads/2024/01/Bebidas-Martinez-certificado-EasyFeedback.png)

Visible commitment to Excellence in Customer Service

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QR code linked to your website at EasyFeedback.com

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Date and details of the commitment of the company.

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Company details

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!(https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-Bebidas-Martinez-Cert-blanco.png)

Visible commitment to Excellence in Customer Service

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QR code linked to your website at EasyFeedback.com

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Company details

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!(https://business.easyfeedback.com/wp-content/uploads/2024/01/EasyFeedback-Bebidas-Martinez-Cert-negro.png)

Visible commitment to Excellence in Customer Service

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QR code linked to your website at EasyFeedback.com

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Company details

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### Do you want to know how we can help you?

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Choose your best plan

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!(https://business.easyfeedback.com/wp-content/uploads/2023/02/easyfeedback-distriplac-900x506-1.png) ](https://business.easyfeedback.com/en/how-distriplac-has-improved-the-listening-to-its-users-by-using-easyfeedback/)

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!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Ensanche-Area-Comercial-web.png) ](https://business.easyfeedback.com/en/how-enchanche-commercial-area-has-improved-the-listening-to-its-users-by-using-easyfeedback/)

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!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-clinica-fivasa.png) ](https://business.easyfeedback.com/en/how-fivasa-clinic-has-improved-the-listening-to-its-users-by-using-easyfeedback/)

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