---
title: "How Distriplac has improved the listening to its users by using EasyFeedback"
description: "Distriplac chose Easyfeedback to complete the activities so that the customer could express their opinion and feel listened to.  In addition to emphasising that there is a firm commitment on the part of the company to listen and respond."
url: https://business.easyfeedback.com/en/how-distriplac-has-improved-the-listening-to-its-users-by-using-easyfeedback/
date: 2023-02-09
modified: 2026-02-03
author: "Belén Olóndriz"
image: https://business.easyfeedback.com/wp-content/uploads/2023/02/easyfeedback-distriplac-900x506-1.png
categories: ["All", "Company Case Studies"]
type: post
lang: en
---

# How Distriplac has improved the listening to its users by using EasyFeedback

[!(https://business.easyfeedback.com/wp-content/uploads/2023/02/EasyFeedback-Distriplac-2.png)](https://www.distriplac.com/es/)

### (https://www.distriplac.com/es/)

**Distriplac **is the leading company in the specialist distribution of building materials for interior fittings.
It has more than 47 centres in Spain and Portugal.

Distriplac is an ensign of the **(https://www.saint-gobain.es/) **a world leader in the glass, building products and high performance materials sectors.

### What needs did Distriplac have before implementing EasyFeedback PRO?

#### Enhancing online and offline reputation

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Building trust in my business.

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Materialize that there is a commitment on the side of the company to customer service.

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Locate dissatisfied customers.

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Try to outperform customers' expectations.

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Differentiate myself from competitors.

#### Fostering engagement from employees

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Monitor the service my team is offering, always.

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Convey to my team our commitment in customer service excellence.

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Give my team arguments they can use to show the company's commitment to customer service.

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Create a culture of listening that encourages my team to seek customer feedback.

#### Building customer loyalty through feedback​

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Measure the level of satisfaction of my customers in every interaction with my company.

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Open a direct communication channel that allows me to actively listen to my customers.

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Knowing what the customer really wants.

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Show our customers that we appreciate their opinion so that they feel heard.

We chose Easyfeedback to complete the activities so that the customer could express their opinion and feel listened to.
In addition to emphasising that there is a firm commitment on the part of the company to listen and serve them.

We recommend this service to all companies that want to know the opinions of their customers in order to be always alert and that this will make you improve.

![](https://business.easyfeedback.com/wp-content/plugins/elementor/assets/images/placeholder.png)

Mª José Gallardo
Customer Experience Manager

## Implementation of EasyFeedback in Distriplac

### (https://www.easyfeedback.com/laexperiencia/mobile/Distriplac)

!(https://business.easyfeedback.com/wp-content/uploads/2023/02/EasyFeedback-PRO-Distriplac-web.png)

Your logo

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Visible commitment to Excellence in Customer Service

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Information about the certificate to build trust

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Feedback Types

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Signature of the person responsible for the Customer Service in the company

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**Distriplac** **company profile **in (https://www.easyfeedback.com/es/index.html): [**https://www.easyfeedback.com/Distriplac**](https://www.easyfeedback.com/laexperiencia/mobile/Distriplac)

### (https://www.easyfeedback.com/laexperiencia/mobile/Distriplac)

**Distriplac** has placed the Certificate in its shops in order to give its users the opportunity to send feedback to the company’s management team.

!(https://business.easyfeedback.com/wp-content/uploads/2023/02/Distriplac-EasyFeedback-certificado.png)

Visible commitment to Excellence in Customer Service

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QR code linked to your website at EasyFeedback.com

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Date and details of the commitment of the company.

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Company details

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Distriplac has improved its results and gets more positive reviews thanks to EasyFeedback.

!(https://business.easyfeedback.com/wp-content/uploads/2022/07/2-Adhesivo-QR-95x95-100-ok.jpg)

Visible commitment to Excellence in Customer Service with your corporate identity

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QR code linked to your website at EasyFeedback.com

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Certificate

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!(https://business.easyfeedback.com/wp-content/uploads/2022/07/EasyFeedback-Distriplac_2-1024x768.jpeg)

Stickers with a corporate image that make visible the commitment to Excellence in Customer Service

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Stickers with a corporate image that make visible the commitment to Excellence in Customer Service

!(https://business.easyfeedback.com/wp-content/uploads/2022/07/2-Cartel-250x250-100-ok-1024x1024.jpg)

Visible commitment to Excellence in Customer Service with your corporate identity

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QR code linked to your website at EasyFeedback.com

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Certificate

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**Distriplac** has distributed panels of its own design throughout the shop.

!(https://business.easyfeedback.com/wp-content/uploads/2022/07/EasyFeedback-Distriplac_1-768x1024.jpeg)

Visible commitment to Excellence in Customer Service with your corporate identity

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**Distriplac** has placed panels throughout the shop, showing its commitment to its customers and making it easy for them to send private feedback.

### (https://www.easyfeedback.com/laexperiencia/mobile/Distriplac)

Distriplac includes the Seal of Excellence in Treatment on the cards it gives to customers.

!(https://business.easyfeedback.com/wp-content/uploads/2023/02/EasyFeedback-Distriplac-tarjetas-feedback.png)

Visible commitment to Excellence in Customer Service with your corporate identity

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QR code linked to your website at EasyFeedback.com

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### (https://www.easyfeedback.com/laexperiencia/mobile/Distriplac)

!(https://business.easyfeedback.com/wp-content/uploads/2023/02/EasyFeedback-Distriplac-Enlace-en-la-web-1024x602.png)

They have placed a link on the website to the EasyFeedback page

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**Distriplac** has placed a link to the EasyFeedback page in the contact section of its website to make it easier for its customers to send them feedback.

### Do you want to know how we can help you?

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Choose your best plan

](https://business.easyfeedback.com/easyfeedback-pro-planes-y-precios/)

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