---
title: "How Ensanche Commercial Area has improved the listening to its users by using EasyFeedback"
description: "How Enchanche Commercial Area has improved the listening to its users by using EasyFeedback"
url: https://business.easyfeedback.com/en/how-enchanche-commercial-area-has-improved-the-listening-to-its-users-by-using-easyfeedback/
date: 2022-11-11
modified: 2026-02-03
author: "Belén Olóndriz"
image: https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Ensanche-Area-Comercial-web.png
categories: ["All", "Company Case Studies"]
type: post
lang: en
---

# How Ensanche Commercial Area has improved the listening to its users by using EasyFeedback

[![Imagen Ensanche Área Comercial celebrando los 30 años de la asociación](https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Ensanche-Area-Comercial-30-Aniversario.png)](https://areacomercial.com/)

### [Ensanche Commercial Area](https://areacomercial.com/)

The Ensanche Commercial Area Business Association has been representing the retail, hotel and catering and service companies of Pamplona before the institutions of Navarre for the last 30 years and offers services to its members to improve their competitiveness.

### What needs did the Association have before implementing EasyFeedback PRO?

#### Enhancing online and offline reputation

- ** Building trust in my association.
- ** Materialize that there is a commitment on the side of the company to customer service.
- ** Verify that the customer service system I use is adequate.
- ** Encourage positive reviews and feedback.
- ** Locate dissatisfied customers.
- ** Monitor mistakes before they go viral with word of mouth.
- ** Reduce customer response time.
- ** Try to outperform customers' expectations.
- ** Differentiate myself from competitors.

#### Fostering engagement from employees

- ** Convey to my team our commitment in customer service excellence.
- ** Recognize employees who perform well.
- ** Give my team arguments they can use to show the company's commitment to customer service.
- ** Create a culture of listening that encourages my team to seek customer feedback.

#### Building customer loyalty through feedback​

- ** Measure the level of satisfaction of my customers in every interaction with my company.
- ** Open a direct communication channel that allows me to actively listen to my customers.
- ** Knowing what the customer really wants.
- ** Show our customers that we appreciate their opinion so that they feel heard.

At the association we use EasyFeedback, because it is essential to know what our customers think of our services and work, in order to improve what we can and to promote what we already do well.

![](https://business.easyfeedback.com/wp-content/plugins/elementor/assets/images/placeholder.png)

María Jesús Alonso
Manager

## Implementation of EasyFeedback in the Association

### [www.easyfeedback.com/EnsancheAreaComercial website](https://www.easyfeedback.com/laexperiencia/mobile/EnsancheAreaComercial)

![Página del ensanche en EasyFeedback PRO](https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-PRO-ensanche-area-comercial-web.png)

Your logo

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Visible commitment to Excellence in Customer Service

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Information about the certificate to build trust

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Feedback Types

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Signature of the person responsible for the Customer Service in the company

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Ensanche Commercial Area website on [**EasyFeedback.com**](https://www.easyfeedback.com/es/index.html): [**https://www.easyfeedback.com/EnsancheAreaComercial**](https://www.easyfeedback.com/EnsancheAreaComercial)

### [Ensanche Commercial Area website](https://areacomercial.com/)

![Apartado de la web de la Asociación del Ensanche Comercial con el compromiso a la Excelencia en el Trato](https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-ensanche-area-comercial-sello-1024x236.png)

the Certificate

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Visible commitment to Excellence in Customer Service

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Information about the certificate to build trust

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Ensanche Commercial Area website on [EasyFeedback.com.](https://www.easyfeedback.com/en/index.html)

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They have opened a section on the Ensanche Commercial Area website to show their commitment to Excellence in Treatment.

### [In his office](https://www.easyfeedback.com/laexperiencia/mobile/EnsancheAreaComercial)

The EnsancheCommercial Area Association has physically placed the Certificate in it office to give its users the opportunity to send feedback to the Association’s management team.

![Certificado de EasyFeedback en un soporte en las oficinas de la Asociación de Ensanche Área Comercial](https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Ensanche-Area-Comercial-certificado.png)

Visible commitment to Excellence in Customer Service

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QR code linked to your website at EasyFeedback.com

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Date and details of the Association’s commitment.

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Details of the Association.

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### [In the feedback cards](https://www.easyfeedback.com/laexperiencia/mobile/EnsancheAreaComercial)

The Ensanche Commercial Area Association includes the Seal of Excellence in Treatment on the cards it gives to customers.

![EasyFeedback Área Comercial Ensanche y Lezkairu tarjeta de feedback](https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Asociacion-Ensanche-Lezkairu-tarjetas-feedback.png)

Visible commitment to Excellence in Customer Service

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QR code linked to your website at EasyFeedback.com

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### Do you want to know how we can help you?

[

**
Choose your best plan

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