---
title: "How Fivasa Clinic has improved the listening to its users by using EasyFeedback"
description: "Clínica Fivasa has improved its reputation with EasyFeedback PRO"
url: https://business.easyfeedback.com/en/how-fivasa-clinic-has-improved-the-listening-to-its-users-by-using-easyfeedback/
date: 2022-11-11
modified: 2026-05-25
author: "Belén Olóndriz"
image: https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-clinica-fivasa.png
categories: ["All", "Company Case Studies"]
type: post
lang: en
---

# How Fivasa Clinic has improved the listening to its users by using EasyFeedback

[!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-clinica-fivasa-img-peq.png)](https://www.clinica-fivasa.com/)

### (https://www.clinica-fivasa.com/)

Since 2003, the Fivasa clinic has aimed to meet the needs of patients, offering a multidisciplinary approach in all its medical specialities through the teamwork of the different professionals that make up the clinic.
The clinic has focus its management on the needs of patients.

### What needs did Fivasa Clinic have before implementing EasyFeedback PRO?

#### To improve the online and offline reputation, Clinica Fivasa needed to:

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Materialise that there is a commitment on the side of the company to customer service.

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Verify that the customer service system I use is adequate.

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Encourage positive reviews and feedback.

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Locate dissatisfied customers.

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Try to outperform customers' expectations.

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Differentiate myself from competitors.

#### To strengthen the team's commitment, Clínica Fivasa needed to:

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Convey to my team our commitment in customer service excellence.

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Recognize employees who perform well.

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Give my team arguments they can use to show the company's commitment to customer service.

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Create a culture of listening that encourages my team to seek customer feedback.

#### To Build customer loyalty through feedback​, Clínica Fivasa needed to:

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Measure the level of satisfaction of my customers in every interaction with my company.

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Open a direct communication channel that allows me to actively listen to my customers.

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Avoid silent desertion.

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Show our customers that we appreciate their opinion so that they feel heard.

EasyFeedback is a comprehensive improvement management system for both customers and employees.

I believe it is a system that improves with time and customer feedback.

![](https://business.easyfeedback.com/wp-content/plugins/elementor/assets/images/placeholder.png)

Juan Carlos Martinez Selma
Owner

## Implementation of EasyFeedback in Fivasa Clinic

### (https://www.easyfeedback.com/laexperiencia/mobile/clinica-fivasa)

!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-clinica-fivasa-web-EasyFeedback.png)

Your logo

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Visible commitment to Excellence in Customer Service

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Information about the certificate to build trust

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Feedback Types

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Signature of the person responsible for the Customer Service in the company

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**Clínica Fivasa** company profile in [**EasyFeedback.com**](https://www.easyfeedback.com/en/index.html): [**https://www.easyfeedback.com/clinica-fivasa**](https://www.easyfeedback.com/laexperiencia/mobile/clinica-fivasa) is the private channel through which Clinica Fivasa customers can send their feedback.

### (https://www.easyfeedback.com/laexperiencia/mobile/clinica-fivasa)

![](https://business.easyfeedback.com/wp-content/uploads/2026/05/EasyFeedback-NFC-Clinica-Fivasa.webp)

QR code linked to your EasyFeedback website

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Visible commitment to Excellence in Customer Service

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At the **Fivasa Clinic**, they have physically displayed the Certificate on their premises to give their patients the opportunity to submit feedback.

To do this, they have used a stand with NFC technology built in. NFC is a short-range wireless communication technology that allows data to be exchanged between two devices (such as mobile phones) when they are brought close together, usually within 4–15 cm, without the need for cables.

The device is sent to the client pre-programmed by us, so that when they bring their mobile phone close to it, it takes them to the URL of your company profile on EasyFeedback. It also features a sticker with a QR code that takes them to the company profile URL. EasyFeedback PRO NFC at the Clinic.

### (https://www.easyfeedback.com/laexperiencia/mobile/clinica-fivasa)

**Clínica Fivasa** has placed the Certificate physically in its facilities to give its users the opportunity to send feedback to the clinic’s management team.

!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Certificado-Clinica-Fivasa-negro-722x1024.jpg)

Company details

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QR code linked to your EasyFeedback website

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Visible commitment to Excellence in Customer Service

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### (https://www.easyfeedback.com/laexperiencia/mobile/clinica-fivasa)

**Clínica Fivasa** includes the Seal of Excellence in Treatment on the cards it gives to customers.

!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-tarjeta-clinica-fivasa-feedback.png)

QR code linked to your EasyFeedback website

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Visible commitment to Excellence in Customer Service

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### (https://www.easyfeedback.com/laexperiencia/mobile/clinica-fivasa)

!(https://business.easyfeedback.com/wp-content/uploads/2022/10/Captura-de-pantalla-2022-10-11-a-las-14.03.03-1024x253.png)

The “Excellence in Customer Service” certificate on your website or online business

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In **Fivasa Clinic** they decided to put the certificate of Excellence in Customer Service on the corporate website to make it easier for their customers to send feedback.

### Do you want to know how we can help you?

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Choose your best plan

](https://business.easyfeedback.com/easyfeedback-pro-planes-y-precios/)

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