--- title: "How Kia Garte Turismos has improved the listening to its customers by using EasyFeedback" description: "How Kia Garte Turismos has improved the listening to its users by using EasyFeedback" url: https://business.easyfeedback.com/en/how-kia-garte-turismos-has-improved-the-listening-to-its-users-by-using-easyfeedback/ date: 2023-01-23 modified: 2026-05-26 author: "Belén Olóndriz" image: https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-Garte-Turismos-ing.png categories: ["All", "Automotive Case Studies", "Company Case Studies"] type: post lang: en --- # How Kia Garte Turismos has improved the listening to its customers by using EasyFeedback [!(https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-Garte-Turismos-2.png)](https://www.garteturismos.com/es) ### (https://www.garteturismos.com/es) Garte Turismos is an Official KIA MOTORS Dealer in La Rioja. The company was founded in 1996 and since then it has established itself as the reference in distribution, marketing and official KIA MOTORS repair in La Rioja. ### What needs did Kia Garte Turismos have before implementing EasyFeedback PRO? #### Enhancing online and offline reputation - ** Building trust in my business. - ** Encourage positive reviews on google and feedback. - ** Locate dissatisfied customers. - ** Reduce customer response time. - ** Try to outperform customers' expectations. #### Fostering engagement from employees - ** Convey to my team our commitment in customer service excellence. - ** Recognize employees who perform well. - ** Create a culture of listening that encourages my team to seek customer feedback. - ** Turn our customers into an "army of mystery shoppers" to help us improve our products, services and processes. #### Building customer loyalty through feedback​ - ** Measure the level of satisfaction of my customers in every interaction with my company. - ** Open a direct communication channel that allows me to actively listen to my customers. - ** To know how to react in time before my customers change us for competitors. - ** Avoid silent desertion. - ** Knowing what the customer really wants. - ** Show our customers that we appreciate their opinion so that they feel heard. Other dealers of the brand spoke well to us about EasyFeedback and speaking with the company gave us a lot of confidence. Of course we recommend working with EasyFeedback. ![](https://business.easyfeedback.com/wp-content/plugins/elementor/assets/images/placeholder.png) Salvador Fernández Manager at Kia Garte Turismo ## Implementation of EasyFeedback in Kia Garte Turismos ### (https://www.easyfeedback.com/laexperiencia/mobile/GarteTurismos) !(https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-Garte-Turismos-web-EasyFeedback.png) Your logo [ ** ](#) Visible commitment to Excellence in Customer Service [ ** ](#) Information about the certificate to build trust [ ** ](#) Feedback Types [ ** ](#) Signature of the person responsible for the Customer Service in the company [ ** ](#) **Kia Garte Turismos** website on (https://www.easyfeedback.com/es/index.html): [**https://www.easyfeedback.com/GarteTurismos**](https://www.easyfeedback.com/laexperiencia/mobile/GarteTurismos) ### (https://www.easyfeedback.com/laexperiencia/mobile/GarteTurismos) ![](https://business.easyfeedback.com/wp-content/uploads/2026/05/NFC-Garte-Turismos-frontal-1.webp) Visible commitment to Excellence in Customer Service [ ** ](#) QR code linked to your website at EasyFeedback.com [ ** ](#) At **Garte Turismos**, they have physically displayed the Certificate on their premises to give their customers the opportunity to submit feedback. To do this, they have used a stand with built-in NFC technology. NFC is a short-range wireless communication technology that enables data to be exchanged between two devices (such as mobile phones) when they are brought close together, usually within 4–15 cm, without the need for cables. The device is sent to the customer pre-programmed by us, so that when they bring their mobile phone close to it, it takes them to the URL of your company profile on EasyFeedback. It also features a sticker with a QR code that takes them to the company profile URL as well. ### (https://www.easyfeedback.com/laexperiencia/mobile/GarteTurismos) At Kia Garte Turismos they have physically placed the Certificate at the dealership to give their users the opportunity to send feedback to the dealership management team. !(https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-Certificado-Garte-blanco.png) Visible commitment to Excellence in Customer Service [ ** ](#) QR code linked to your website at EasyFeedback.com [ ** ](#) Date and details of the commitment of the concession. [ ** ](#) Company details [ ** ](#) The Kia Garte Turismo dealership has improved its results and gets more positive reviews thanks to EasyFeedback. !(https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-Certificado-Garte-negro.png) Visible commitment to Excellence in Customer Service [ ** ](#) QR code linked to your website at EasyFeedback.com [ ** ](#) Company details [ ** ](#) ### (https://www.easyfeedback.com/laexperiencia/mobile/GarteTurismos) !(https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-garte_cabecera_Logo_KIA-1024x188.jpg) Visibility of EasyFeedback in dealing with your corporate identity. [ ** ](#) Kia Garte Turismos has the Certificate at the head of the concession documents to show its commitment to its customers. ### (https://www.easyfeedback.com/laexperiencia/mobile/GarteTurismos) Kia Garte Turismos includes the Seal of Excellence in Treatment on the cards it gives to customers at the end of their visit to the dealership. !(https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-Garte-Turismo-tarjeta.png) Visible commitment to Excellence in Customer Service [ ** ](#) QR code linked to your website at EasyFeedback.com [ ** ](#) ### (https://www.garteturismos.com/) ### (https://www.garteturismos.com/) !(https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-menu-web-Garte-Turismos-1024x168.png) Visibility of EasyFeedback on the website to build trust [ ** ](#) ### (https://www.garteturismos.com/) !(https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-pie-web-Garte-Turismos-1024x457.png) Visibility of EasyFeedback on the website to build trust [ ** ](#) **Kia Garte Turismos has the Excellence in Treatment certificate** on both the menu and footer of its website to show its commitment to its customers and enhance its online reputation. ### Do you want to know how we can help you? 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