---
title: "How Naria has improved the listening to its users by using EasyFeedback"
description: "Naria has improved its reputation with EasyFeedback PRO"
url: https://business.easyfeedback.com/en/how-naria-has-improved-the-listening-to-its-users-by-using-easyfeedback/
date: 2022-11-11
modified: 2026-02-03
author: "Belén Olóndriz"
image: https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback_naria_caso_exito.png
categories: ["All", "Company Case Studies"]
type: post
lang: en
---

# How Naria has improved the listening to its users by using EasyFeedback

[!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Logo-Naria-nadie-sin-su-racion-diaria-300x166.png)](http://naria.digital/)

### (http://naria.digital/)

Naria (No One Without Their Daily Food Ration) digitizes the food donation system and favors the social inclusion of people who suffer from the need to receive food aid.

### What needs did Naria have before implementing EasyFeedback PRO?

#### To improve the online and offline reputation, Naria needed to:

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Building trust in my business.

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Materialise that there is a commitment on the side of the company to customer service.

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Verify that the customer service system I use is adequate.

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Encourage positive reviews and feedback.

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Locate dissatisfied customers.

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Try to outperform customers' expectations.

#### To strengthen the team's commitment, Naria needed to:

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Monitor the service my team is offering, always.

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Recognize employees who perform well.

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Give my team arguments they can use to show the company's commitment to customer service.

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Create a culture of listening that encourages my team to seek customer feedback.

#### To Build customer loyalty through feedback​, Naria needed to:

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Open a direct communication channel that allows me to actively listen to my customers.

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Avoid a situation in which the customer asks for a complaint form.

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Knowing what the customer really wants.

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Show our customers that we appreciate their opinion so that they feel heard.

EasyFeedback appears as an interesting service for our project, giving the possibility of humanizing the opinions of our clients/donors by channeling them through anonymous and secure channels. This allows more precise information management as well as giving our platform an extra point of value and confidence for new users. Although our project is still young, this tool is already a must in our operations.

Any company that wants to improve customer feedback management efficiently and safely can implement EasyFeedback, we openly recommend it, the team behind it is very attentive and the experience with the system is even better.

![](https://business.easyfeedback.com/wp-content/plugins/elementor/assets/images/placeholder.png)

Nacho Latre
Head of Communication

## Implementation of EasyFeedback in Naria

### (https://www.easyfeedback.com/laexperiencia/mobile/nadie-sin-su-racion-diaria)

!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-PRO-Naria-web.png)

Your logo

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Visible commitment to Excellence in Customer Service

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Information about the certificate to build trust

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Feedback Types

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Signature of the person responsible for the Customer Service in the company

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Naria company profile in **(https://www.easyfeedback.com/en/index.html)**:  [**https://www.easyfeedback.com/nadie-sin-su-racion-diaria**](https://www.easyfeedback.com/laexperiencia/mobile/nadie-sin-su-racion-diaria) is the private channel through which Naria customers can send their feedback.

### (https://naria.gitbook.io/transparencia/transparency-portal/activity/dashboards)

In Naria they decided to put the certificate of Excellence in Customer Service on the corporate website to make it easier for their customers to send feedback.

![](https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Naria-portal-de-transparencia-1024x570-1.png)

El Sello a la Excelencia en el Trato en el Portal de Transparencia ayuda a sus usuarios a comunicarse con ellos

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### (https://naria.gitbook.io/transparencia/transparency-portal/activity/feedback-channel)

In **Naria** they decided to put the Excellence in Treatment Seal on their Transparency Portal as a Feedback channel.

![](https://business.easyfeedback.com/wp-content/uploads/2022/11/EasyFeedback-PRO-Naria-feedback-chanel.png)

Excellence in Treatment Seal

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Link to the Feedback Channel, EasyFeedback

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Link to Naria’s Profile on EasyFeedback
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### (https://www.easyfeedback.com/laexperiencia/mobile/nadie-sin-su-racion-diaria)

**Naria** has placed the Certificate on site at its offices to give its users the opportunity to send feedback to the company’s management team.

!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Naria-Certificado-Oficina-web.png)

Visible commitment to Excellence in Customer Service

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QR code linked to your website at EasyFeedback.com

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Date and details of the Naria’s commitment.

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!(https://business.easyfeedback.com/wp-content/uploads/2022/10/EasyFeedback-Certificado-Naria-negro.png)

Visible commitment to Excellence in Customer Service

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QR code linked to your website at EasyFeedback.com

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Date and details of the Naria’s commitment.

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**At Naria** they have placed the Certificate physically in their offices to promote active listening to their users to send feedback to the company’s management team.

### Do you want to know how we can help you?

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Choose your best plan

](https://business.easyfeedback.com/easyfeedback-pro-planes-y-precios/)

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