---
title: "How Volvo Arregui has improved the listening to its customers by using EasyFeedback"
description: "How Volvo Arregui has improved the listening to its users by using EasyFeedback"
url: https://business.easyfeedback.com/en/how-volvo-arregui-has-improved-the-listening-to-its-users-by-using-easyfeedback/
date: 2022-11-11
modified: 2026-05-26
author: "Belén Olóndriz"
image: https://business.easyfeedback.com/wp-content/uploads/2022/11/easyfeedback-volvo-arregui.png
categories: ["All", "Automotive Case Studies", "Company Case Studies"]
type: post
lang: en
---

# How Volvo Arregui has improved the listening to its customers by using EasyFeedback

[![](https://business.easyfeedback.com/wp-content/uploads/2022/11/easyfeedback-volvo-arregui-imagen.png)](https://volvoarregui.com/)

### (https://volvoarregui.com/)

With extensive experience at the service of its customers, Auto Electricidad Arregui has established itself as the reference in distribution, marketing and official Volvo servicing in Vitoria. Its main objective is to reach the highest standards of quality and service.

### What needs did Volvo Arregui have before implementing EasyFeedback PRO?

#### Enhancing online and offline reputation

-

**
Avoid negative public feedback at social networks, google...

-

**
Encourage positive reviews on google and feedback.

-

**
Monitor mistakes before they go viral with word of mouth.

-

**
Reduce customer response time.

-

**
Try to outperform customers' expectations.

-

**
Differentiate myself from competitors.

#### Fostering engagement from employees

-

**
Recognize employees who perform well.

-

**
Give my team arguments they can use to show the company's commitment to customer service.

-

**
Create a culture of listening that encourages my team to seek customer feedback.

-

**
Turn our customers into an "army of mystery shoppers" to help us improve our products, services and processes.

#### Building customer loyalty through feedback​

-

**
Measure the level of satisfaction of my customers in every interaction with my company.

-

**
Avoid situatuons in which the customer asks for a complaint form.

-

**
Knowing what the customer really wants.

-

**
Show our customers that we appreciate their opinion so that they feel heard.

At Volvo Arregui we started working with EasyFeedback on the recommendation of another dealership and today we recommend working with EasyFeedback.

![](https://business.easyfeedback.com/wp-content/plugins/elementor/assets/images/placeholder.png)

Jorge Fernández
After Sales Manager

## Implementation of EasyFeedback in Volvo Arregui

## (https://www.easyfeedback.com/laexperiencia/mobile/volvoarregui)

!(https://business.easyfeedback.com/wp-content/uploads/2022/11/EasyFeedback-PRO-Volvo-Arregui-web.png)

Your logo

[

**
](#)
Visible commitment to Excellence in Customer Service

[

**
](#)
Information about the certificate to build trust

[

**
](#)
Feedback Types

[

**
](#)
Signature of the person responsible for the Customer Service in the company

[

**
](#)

Volvo Arregui website on [**EasyFeedback.com**](https://www.easyfeedback.com/es/index.html): **(https://www.easyfeedback.com/laexperiencia/mobile/volvoarregui)**

## (https://www.volvovitoria.com)

![](https://business.easyfeedback.com/wp-content/uploads/2022/11/EasyFeedback-Volvo-Arregui-Web-sello.png)

Visible commitment to Excellence in Customer Service

[

**
](#)

**Volvo Auto Arregui** has put several links to its EasyFeedback company profile in the footer, adding an image of its Excellence in Customer Service seal that makes it easier for its clients to send them feedback.

## (https://www.easyfeedback.com/laexperiencia/mobile/volvoarregui)

At **Volvo Arregui**, they have physically displayed the Certificate on their premises to give their customers the opportunity to submit feedback.

To do this, they have used a stand with built-in NFC technology. NFC is a short-range wireless communication technology that enables data to be exchanged between two devices (such as mobile phones) when they are brought close together, usually within 4–15 cm, without the need for cables.

The device is sent to the customer pre-programmed by us, so that when they bring their mobile phone close to it, it takes them to the URL of your company profile on EasyFeedback. It also features a sticker with a QR code that takes them to the company profile URL as well.

![](https://business.easyfeedback.com/wp-content/uploads/2022/11/EasyFeedback-NFC-Volvo-Arregui.webp)

Visible commitment to Excellence in Customer Service

[

**
](#)
QR code linked to your website at EasyFeedback.com

[

**
](#)

## (https://www.easyfeedback.com/laexperiencia/mobile/volvoarregui)

At Volvo Arregui they have physically placed the Certificate at the dealership to give their users the opportunity to send feedback to the dealership management team.

![](https://business.easyfeedback.com/wp-content/uploads/2022/11/easyfeedback-volvo-arregui-certificado1-896x1024.png)

Visible commitment to Excellence in Customer Service

[

**
](#)
QR code linked to your website at EasyFeedback.com

[

**
](#)
Date and details of the commitment of the concession.

[

**
](#)
Company details

[

**
](#)

The Volvo Arregui dealership has improved its results and gets more positive reviews thanks to EasyFeedback.

![](https://business.easyfeedback.com/wp-content/uploads/2022/11/easyfeedback-volvo-arregui-certificado2.png)

Visible commitment to Excellence in Customer Service

[

**
](#)
QR code linked to your website at EasyFeedback.com

[

**
](#)
Company details

[

**
](#)

### Do you want to know how we can help you?

[

**
Choose your best plan

](https://business.easyfeedback.com/easyfeedback-pro-planes-y-precios/)

[

!(https://business.easyfeedback.com/wp-content/uploads/2024/02/EasyFeedback-Volvo-Autosuecia-portada-post.png) ](https://business.easyfeedback.com/en/how-volvo-autosuecia-has-improved-the-listening-to-its-customers-by-using-easyfeedback/)

[
How Volvo Auto Suecia has improved the listening to its customers by using EasyFeedback ](https://business.easyfeedback.com/en/how-volvo-autosuecia-has-improved-the-listening-to-its-customers-by-using-easyfeedback/)

** 22 May, 2024

[

![](https://business.easyfeedback.com/wp-content/uploads/2023/01/EasyFeedback-Garte-Turismos-ing.png) ](https://business.easyfeedback.com/en/how-kia-garte-turismos-has-improved-the-listening-to-its-users-by-using-easyfeedback/)

[
How Kia Garte Turismos has improved the listening to its customers by using EasyFeedback ](https://business.easyfeedback.com/en/how-kia-garte-turismos-has-improved-the-listening-to-its-users-by-using-easyfeedback/)

** 23 January, 2023

[

!(https://business.easyfeedback.com/wp-content/uploads/2022/11/easyfeedback-volvo-arregui.png) ](https://business.easyfeedback.com/en/how-volvo-arregui-has-improved-the-listening-to-its-users-by-using-easyfeedback/)

[
How Volvo Arregui has improved the listening to its customers by using EasyFeedback ](https://business.easyfeedback.com/en/how-volvo-arregui-has-improved-the-listening-to-its-users-by-using-easyfeedback/)

** 11 November, 2022