We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
María Luisa sent a complaint through EasyFeedback to Alimerka for a home delivery order in which a cold pack was missing. After calling several times he was unable to get the bag delivered to his home address.
She thanks EasyFeedback for being able to send the complaint to Alimerka through the platform and the solution to the problem he raised.
"After contacting EasyFeedback, I received an immediate response and the cooler bag arrived very quickly."
Francisco sent a complaint to Albolote Town Council via EasyFeedback through EasyFeedback to complain because when she went to ask for a digital certificate for her daughter she was not properly attended to.
By sending the complaint through EasyFeedback he received a response.
"You tell them about any situation in the town, such as a breakdown in town planning, cleaning anomalies, etc., and they resolve it within 24 hours, they are very responsive."
Silvia submitted a complaint to University Hospital in Guadalajra privately through EasyFeedback for a matter that was urgent and they would not give him an appointment for another 6 months.
"I was given an appointment for 6 months for an ultrasound scan and as soon as I filed a complaint, they moved my appointment to the following week."
F.G. sent a Complaint to Playa de la Luz Hotel through EasyFeedback for a duplicate charge for a stay due to a malfunctioning of the booking system.
Playa de la Luz Hotel gave a quick response to F.G. who has rated the attention with a 9.
"Return of duplicate payment.”
Sarah suggets to Aucorsa through EasyFeedback to put a third line on a route where there is a shortage of seats on some journeys.
"The response was effective because they reported my complaint to the relevant department to see if there was a possibility of the change and finally, it could be done."
"They called me from the car agency to find out my problem more quickly and efficiently."
Alejandra sent her Complaint to KFC Colombia through EasyFeedback because of poor service at one of the restaurants. She was served an incomplete takeaway order and did not notice it until it arrived at its destination.
"I was given the missing product and attention."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.