EasyFeedback PRO Subscription
We accompany the growth of companies that want to:
01
Improve their
online and offline reputation
02
Encourage engagement
from their employees
03
Foster the loyalty
of customers
The private feedback platform
built for listening your customers and building trust in your business
We are a trusted independent
third party that certifies
Excellence in Customer Service
We provide you with the tools
so that all your customers
feel listened
100% of the
feedback
is private and not anonymous
Our PRO Subscription includes:
1. Omnichannel Certificate for Excellence in Customer Service
The omnichannel certificate for Excellence in Customer Service identifies those organisations committed to listen to their customers’ suggestions, queries, complaints or compliments in order to improve their processes.
We are a private independent third party between customers, employees, and the organisation’s management.
We certify the commitment from the organisation’s management to listen their customers in order to achieve Excellence in Customer Service

Supporting patents: eu, M 3602484 and eu, M 3602485.
Quality stamps are the third most trusted elements by online shoppers
and increase conversion rates by 14%
2. Feedback Collection System
Page on EasyFeedback with or without the “Excellence in Customer Service” seal
SEO positioning of your company's website on EasyFeedback.com
Physical and digital
feedback kit
Collection of feedback
by email
Collection of feedback by
WhatsApp, Telegram o MMS
Integration
with Social Networks
80% of companies believe that they provide a high quality customer service,
while only 8% of customers agree with that
3. Private Feedback Management Process
Selection of the type of feedback
Customers select the type of feedback they want to communicate.
Live arrival
of its impact
Writing-up
and Submission
They fill-in the corresponding form, with an initial NPS, and submit it.
Know your customer properly
Automatic
Response
Automatic responses
based on
the type of message.
Close the
cycle
Reception and
Registration
The company receives the feedback privately both by email and by the tool.
Access to
feedback history
Internal
management
The company manages the feedback received with their own processes.
ISO standard
based management
NPS
by email
After 14 days
the final NPS is sent by email to the client.
Integrate feedback
into your system
92% of consumers who had a negative experience with an organisation would be willing to return if:
They receive a formal apology from a superior; They receive a promotional discount; They feel real interest in solving the issue.
Plans and Rates
Testimonials








