EasyFeedback PRO Subscription

The private feedback platform
built for listening to your customers and building trust in your business

We are a trusted independent
third party that certifies
Excellence in Customer Service

We provide you with the tools
so that all your customers
feel listened

100% of the
feedback is private
and not anonymous

0
Feedbacks enviados

We accompany the growth of companies that want to:

01

Improve their
online and offline reputation

"Increase positive online reviews and prevent negative ones before they are published."

02

Encourage engagement
from their employees

"Mobilize and align the employee experience with that of the customer."

03

Promote
active listening

"Detect and respond
in real-time
to dissatisfied customers"

Our PRO Subscription includes:

1. Omnichannel Certificate for Excellence in Customer Service

The omnichannel certificate for Excellence  in Customer Service identifies those organisations committed to listen to their customers’ suggestions, queries, complaints or compliments in order to improve their processes.

We are a private independent third party between customers, employees, and the organisation’s management.

We certify the commitment from the organisation’s management to listen their customers in order to achieve Excellence  in Customer Service

EasyFeedback_Certificate_web

Supporting patents: eu, M 3602484 and eu, M 3602485.

Quality stamps are the third most trusted elements by online shoppers
and increase conversion rates by 14%

2. Feedback Collection System

In addition to the listening systems you already have in place, our tools allow you  to initiate the feedback capture process from all channels used for pre-sales, sales, and post-sales activities.

Our system provides the ability to digitise customer listening throughout their relationship with the company, across all parts of the organisation, especially at key ‘moments of truth’. Every contact is a new opportunity to listen and build customer loyalty through our listening channel.

Customer Company Page on EasyFeedback

Each point of contact is a new opportunity to listen and build customer loyalty through our listening channel.

Company searches on the internet

In the establishments

By email

On the web and online store

In brochures or advertising materials

Through WhatsApp or SMS

On social media

On packaging or labels

On the purchase receipt or invoice

EasyFeedback PRO complements
well-established feedback management systems

EasyFeedback PRO shares and complements the functionalities of the most commonly used feedback management tools: Zendesk, Qualtrics, HubSpot, SurveyMonkey, Trustpilot, EKomi, PowerReviews, TripAdvisor, Garage Score, Trikomer, etc.

Unique Features of EasyFeedback PRO.
Complementary to Well-Established Feedback Management Systems

Feedback Management Tools

EasyFeedback PRO

No other company awards an omnichannel seal for “Excellence in Customer Service”, ensuring contact through both digital and physical means. The seal is a tangible representation of the company’s values and its unique identity.

We position the company page on EasyFeedback in the top positions of search engines. It appears in the first positions on Google and other search engines when customers perform searches like “complaint” or “claim” to “EasyFeedbackPROClientCompanyName”.

No other platform optimizes the public profile they create for companies to capture negative feedback. 

The company page developed for EasyFeedback PRO clients consistently ranks in the top positions of Google and other search engines when customers conduct searches such as “complaint” or “claim” about “EasyFeedbackPROClientCompanyName”.

No other platform positions itself as a private trusted third party to establish direct contact with a company’s management when:

Internal customer service “falls short” (whether the customer has used it and is dissatisfied, cannot locate it, finds it inconvenient, or simply does not trust it).

Before customers consider resorting to alternative channels (complaint forms, consumer organizations, public forums, etc.).

When customers contemplate switching to competitors, regardless of whether they are current users of the platform.

No other platform allows for private, non-anonymous feedback to be sent to any company or institution worldwide, whether they are a customer of their platform or not.

Through easyfeedback.com, users can send private feedback to any company globally. EasyFeedback PRO’s client companies channel the feedback they receive from easyfeedback.com to the email address of their choice.

Furthermore, they offer their customers an immediate, courtesy response tailored to the type of message they are conveying (Suggestion, Compliment, Inquiry, or Complaint). Recognizing that someone sending a complaint may not be in the same mood as someone sending a compliment, the response sent is tailored to the customer’s emotional state. This increases the likelihood of a satisfactory resolution.

No other platform offers a global system open to all users for composing their feedback, differentiated by message type (complaints, compliments, inquiries, or suggestions), and tailored with performance characteristics for over 180 different sectors.

No other platform assesses, recognizes, and rewards the quality of feedback submitted by a customer to a company (regardless of the company’s response). Thanks to the development we are undertaking with our “Proof of Feedback” (PoF) protocol, individuals will receive tokens that they can exchange for products or services

EasyFeedback PRO complements
well-established feedback management systems

EasyFeedback PRO shares and complements the functionalities of the most commonly used feedback management tools: Zendesk, Qualtrics, HubSpot, SurveyMonkey, Trustpilot, EKomi, PowerReviews, TripAdvisor, Garage Score, Trikomer, etc.

Unique Features of EasyFeedback PRO.
Complementary to Well-Established Feedback Management Systems

OTHERS

PRO

No other company awards an omnichannel seal for “Excellence in Customer Service”, ensuring contact through both digital and physical means. The seal is a tangible representation of the company’s values and its unique identity.

We position the company page on EasyFeedback in the top positions of search engines. It appears in the first positions on Google and other search engines when customers perform searches like “complaint” or “claim” to “EasyFeedbackPROClientCompanyName”.

No other platform optimizes the public profile they create for companies to capture negative feedback. 

The company page developed for EasyFeedback PRO clients consistently ranks in the top positions of Google and other search engines when customers conduct searches such as “complaint” or “claim” about “EasyFeedbackPROClientCompanyName”.

No other platform positions itself as a private trusted third party to establish direct contact with a company’s management when:

Internal customer service “falls short” (whether the customer has used it and is dissatisfied, cannot locate it, finds it inconvenient, or simply does not trust it).

Before customers consider resorting to alternative channels (complaint forms, consumer organizations, public forums, etc.).

When customers contemplate switching to competitors, regardless of whether they are current users of the platform.

No other platform allows for private, non-anonymous feedback to be sent to any company or institution worldwide, whether they are a customer of their platform or not.

Through easyfeedback.com, users can send private feedback to any company globally. EasyFeedback PRO’s client companies channel the feedback they receive from easyfeedback.com to the email address of their choice.

Furthermore, they offer their customers an immediate, courtesy response tailored to the type of message they are conveying (Suggestion, Compliment, Inquiry, or Complaint). Recognizing that someone sending a complaint may not be in the same mood as someone sending a compliment, the response sent is tailored to the customer’s emotional state. This increases the likelihood of a satisfactory resolution.

No other platform offers a global system open to all users for composing their feedback, differentiated by message type (complaints, compliments, inquiries, or suggestions), and tailored with performance characteristics for over 180 different sectors.

No other platform assesses, recognizes, and rewards the quality of feedback submitted by a customer to a company (regardless of the company’s response). Thanks to the development we are undertaking with our “Proof of Feedback” (PoF) protocol, individuals will receive tokens that they can exchange for products or services.

80% of companies believe that they provide a high quality customer service,
while only 8% of customers agree with that

3. Private Feedback Management Process

Collect and integrate the voice of the customer from start to finish.

Customer Company Page on EasyFeedback

Customers discover the feedback channel and the commitment to Excellence in Customer Service.

Selection of
feedback type

Writing-up
and Submission

They fill-in the corresponding form, with an initial NPS, and submit it.

The feedback arrives in real-time.

Automatic
Response

Automatic responses
based on
the type of message.

Partial or complete
closure of the loop

Internal
management

The company receives and manages feedback via email and within the application.

Access to
EasyFeedback PRO tools

Satisfaction
with the response.

After 14 days,
a final NPS is sent
to the customer via email.

Measuring the quality
of responses

92% of consumers who had a negative experience with an organisation would be willing to return if:
They receive a formal apology from a superior; They receive a promotional discount; They feel real interest in solving the issue.

Plans and Rates

PRO

from 12€ per month

PRO + STAMP

from 15€ per month
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Use Cases

More information