EasyFeedback PRO Subscription

It is a very interesting tool because customers engage with the company in order to help us improve.

EasyFeedback is helping us to meet our customer service excellence objectives.

Virtually any company that wants to efficiently and safely improve customer feedback management can implement this tool, we highly recommend it, the team behind it is very attentive and the experience with the system is even better.

We chose Easyfeedback to complete the activities so that the customer could express their opinion and feel listened to. In addition to emphasising that there is a firm commitment on the part of the company to listen and serve them. We recommend this service to all companies that want to know the opinions of their customers in order to be always alert and that this will make you improve.

It is like opening a window for our customers so that they can share their suggestions, complaints and, why not, also their compliments, with us. Everything customers consider that might help us or that we must change or innovate. We believe it is very useful both for them.

In the Mancomunidad de Mairaga we need to measure satisfaction as part of the compliance with ISO 9001 and ISO 14001 regulations. In the four years that we have been working with EasyFeedback, they have helped us measure the satisfaction of 20 populations and, with the feedback obtained, improve our services in a process of continuous improvement. In addition, they have contributed to us being able to improve our database, always with the Greater professionalism and meeting the deadlines indicated. I recommend working with EasyFeedback for the professionalism and closeness that they show, they make the processes easy and their team has been at our disposal to any query.

EasyFeedback is a very interesting tool for listening to customers. If you don't know what your clients think, you will not be able to improve your company's sales strategy. With this tool, you can listen to them privately, without the entire internet being able to see it (Tripadvisor, Booking, etc. where sometimes the comments are so negative that they might destroy your business). With EasyFeedback you will know what your customers think about your service, your establishment, your staff... but always privately, that is the key.

Yes, I would recommend it. To build public and employee confidence in the business, to provide better service to customers and to protect the reputation of the brand.

Plénido Dental has joined the commitment to Excellence in Customer Service in order to improve it and ensure that suggestions, queries, complaints and compliments reach me directly.