EasyFeedback PRO Subscription
The private feedback platform
built for listening to your customers and building trust in your business
We are a trusted independent
third party that certifies
Excellence in Customer Service
We provide you with the tools
so that all your customers
feel listened
100% of the
feedback is private
and not anonymous
We accompany the growth of companies that want to:
01
Improve their
online and offline reputation
Increase positive online reviews and prevent negative ones before they are published.
02
Encourage engagement
from their employees
Mobilize and align the employee experience with that of the customer.
03
Foster the loyalty
of customers
Detect and respond in real-time to
dissatisfied customers.
Our PRO Subscription includes:
1. Omnichannel Certificate for Excellence in Customer Service
The omnichannel certificate for Excellence in Customer Service identifies those organisations committed to listen to their customers’ suggestions, queries, complaints or compliments in order to improve their processes.
We are a private independent third party between customers, employees, and the organisation’s management.
We certify the commitment from the organisation’s management to listen their customers in order to achieve Excellence in Customer Service
Supporting patents: eu, M 3602484 and eu, M 3602485.
Quality stamps are the third most trusted elements by online shoppers
and increase conversion rates by 14%
2. Feedback Collection System
| Our system provides the ability to digitise customer listening throughout their relationship with the company, across all parts of the organisation, especially at key ‘moments of truth’. Every contact is a new opportunity to listen and build customer loyalty through our listening channel. |
Customer Company Page on EasyFeedback
Each point of contact is a new opportunity to listen and build customer loyalty through our listening channel.
Company searches on the internet
In the establishments
By email
On the web and online store
In brochures or advertising materials
Through WhatsApp or SMS
On social media
On packaging or labels
On the purchase receipt or invoice
80% of companies believe that they provide a high quality customer service,
while only 8% of customers agree with that
3. Private Feedback Management Process
Customer Company Page on EasyFeedback
Customers discover the feedback channel and the commitment to Excellence in Customer Service.
Selection of
feedback type
Writing-up
and Submission
They fill-in the corresponding form, with an initial NPS, and submit it.
The feedback arrives in real-time.
Automatic
Response
Automatic responses
based on
the type of message.
Partial or complete
closure of the loop
Internal
management
The company receives and manages feedback via email and within the application.
Access to
EasyFeedback PRO tools
Satisfaction
with the response.
After 14 days,
a final NPS is sent
to the customer via email.
Measuring the quality
of responses
92% of consumers who had a negative experience with an organisation would be willing to return if:
They receive a formal apology from a superior; They receive a promotional discount; They feel real interest in solving the issue.
Plans and Rates
Testimonials
