EasyFeedback PRO Subscription

The private feedback platform
built for listening to your customers and building trust in your business

We are a trusted independent
third party that certifies
Excellence in Customer Service

We provide you with the tools
so that all your customers
feel listened

100% of the
feedback is private
and not anonymous

We accompany the growth of companies that want to:


Improve their
online and offline reputation

"Increase positive online reviews and prevent negative ones before they are published."


Encourage engagement
from their employees

"Mobilize and align the employee experience with that of the customer."


Foster the loyalty
of customers

"Detect and respond
in real-time
to dissatisfied customers"

Our PRO Subscription includes:

1. Omnichannel Certificate for Excellence in Customer Service

The omnichannel certificate for Excellence  in Customer Service identifies those organisations committed to listen to their customers’ suggestions, queries, complaints or compliments in order to improve their processes.

We are a private independent third party between customers, employees, and the organisation’s management.

We certify the commitment from the organisation’s management to listen their customers in order to achieve Excellence  in Customer Service


Supporting patents: eu, M 3602484 and eu, M 3602485.

Quality stamps are the third most trusted elements by online shoppers
and increase conversion rates by 14%

2. Feedback Collection System

In addition to the listening systems you already have in place, our tools allow you  to initiate the feedback capture process from all channels used for pre-sales, sales, and post-sales activities.

Our system provides the ability to digitise customer listening throughout their relationship with the company, across all parts of the organisation, especially at key ‘moments of truth’. Every contact is a new opportunity to listen and build customer loyalty through our listening channel.

Customer Company Page on EasyFeedback

Each point of contact is a new opportunity to listen and build customer loyalty through our listening channel.

Company searches on the internet

In the establishments

By email

On the web and online store

In brochures or advertising materials

Through WhatsApp or SMS

On social media

On packaging or labels

On the purchase receipt or invoice

80% of companies believe that they provide a high quality customer service,
while only 8% of customers agree with that

3. Private Feedback Management Process

Collect and integrate the voice of the customer from start to finish.

Customer Company Page on EasyFeedback

Customers discover the feedback channel and the commitment to Excellence in Customer Service.

Selection of
feedback type

and Submission

They fill-in the corresponding form, with an initial NPS, and submit it.

The feedback arrives in real-time.


Automatic responses
based on
the type of message.

Partial or complete
closure of the loop


The company receives and manages feedback via email and within the application.

Access to
EasyFeedback PRO tools

with the response.

After 14 days,
a final NPS is sent
to the customer via email.

Measuring the quality
of responses

92% of consumers who had a negative experience with an organisation would be willing to return if:
They receive a formal apology from a superior; They receive a promotional discount; They feel real interest in solving the issue.

Plans and Rates


from 12€ per month


from 15€ per month


Use Cases

More information