EasyFeedback WinWin 38

We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.

This series of articles tells some of the stories that our users have chosen to share.

Rated 10 out of 10

The Mancomunidad Comarca of Pamplona achieves a 10 thanks to EasyFeedback

Belén sent a complaint through EasyFeedback to Mancomunidad Comarca Of Pamplona about a broken link on the council’s website that prevented her from registering for a council activity. Shee thanks EasyFeedback for enabling her to send the complaint to the Pamplona Regional Association via the platform and for the ease with which she was able to send the complaint using our forms.

"Thanks to EasyFeedback, I was able to send my complaint to the local authority and it was dealt with quickly. The local authority responded favourably and solved the problem I had. I recommend using EasyFeedback because it is super easy to use, free and works very well."

José Manuel

Rated 10 out of 10

Fiñana Town Council gets a 10

Carlos sent a complaint to Fiñana Town Council via EasyFeedback through EasyFeedback due to the lack of security in the municipality. By sending the complaint through EasyFeedback he received a very quick response from the City Council.

"They have responded very politely and informed me of the measures they will be taking. Kind regards."

Carlos

Rated 9 out of 10

A.M. gives a 9 to Ducati

A.M. submitted a complaint to Ducati privately through EasyFeedback for a faulty motorbike that they are not repairing properly.

By submitting her complaint through EasyFeedback, A.M. got the problem resolved.

"I had a problem with my Ducati and they fixed it for me right away. Very quick customer service and I'm really happy, to be honest."

A.M.

Rated 10 out of 10

Coppel achieves a 10 from Javier

Javier sent a Suggestion to Coppel through EasyFeedback to open up Coppel’s payment method to other affiliated businesses. Coppel gave a quick response to Javier who has rated the attention with a 10.

"The response was quick and clear.”

Javier

Rated 10 out of 10

Tisbe gives a 10 to Primor for the answer

Tisbe complains to Primor through EasyFeedback to request a refund for an order that has not arrived. He rated the response they received from Primor with a 10.

"Quick response from the company."

Tisbe

Rated 10 out of 10

Suzuki Mexico gives a top response to Roberto

Roberto gives a 10 after sending a complaint to Suzuki Mexico through EasyFeedback for a car that arrived defective and could not be delivered when they said they would deliver it. Thanks to writing through EasyFeedback, he got a solution to his problem.

"They responded promptly and expedited the process for delivery of the unit."

Roberto

Rated 10 out of 10

María del Mar gives a 10 to Playmobil for their response

María del Mar sent her Complaint to Playmobil Iberica through EasyFeedback per product in which the characters on the box do not match. María del Mar sent her complaint via EasyFeedback and received a very quick response from Deporvillage.