Plans and Rates
BASIC
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FEEDBACK COLLECTION:
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Feedback through www.easyfeedback.com
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Business web-page on EasyFeedback
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EasyFeedback social button
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Token EasyFeedback EASYF
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PRO
quarterly paymentsCompanies with more than 20 employees, contact for a budget
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FEEDBACK COLLECTION:
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Feedback through www.easyfeedback.com
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Business web-page on EasyFeedback
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EasyFeedback social button
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Token EasyFeedback EASYF
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SEO positioning of your company's website on EasyFeedback.com
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MANAGEMENT TOOLS:
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Feedback forms by sector or customized by company with NPS
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1,000 feedbacks pack
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“Smarter Feedback" tool
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Brand Barometer and Sector Benchmarking Tool
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PRO+SELLO
quarterly paymentsCompanies with more than 20 employees, contact for a budget
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"EXCELLENCE IN CUSTOMER CARE" STAMP:
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FEEDBACK COLLECTION:
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Feedback through www.easyfeedback.com
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Business web-page on EasyFeedback
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EasyFeedback social button
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Token EasyFeedback EASYF
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SEO positioning of your company's website on EasyFeedback.com
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Help with the implementation
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Collection of feedback by email, WhatsApp, Telegram or SMS
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Collection of feedback by email
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Integration with Social Networks
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Physical and digital feedback kit
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MANAGEMENT TOOLS:
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Feedback forms by sector or customized by company with NPS
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1,000 feedbacks pack
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“Smarter Feedback" tool
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Brand Barometer and Sector Benchmarking Tool
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Loyalty promotion tool depending on the type of feedback received
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Automatic response tailored to the feedback received from customers
Other additional PRO PLAN services
FEEDBACK DIFFERENTIATED
BY CONTACT POINT
Feedback differentiated by point of contact (establishment, franchise, supplier) so that, in every feedback received, the place where it originated is correctly identified.
CUSTOMER FOLLOW-UP CALLS
We carry out follow-up calls to customers after their visit to your company. They are complemented by messages (WhatsApp or SMS) with custom texts and a link to the company's page in EasyFeedback. In pre-sales, sales or post-sales follow-up calls, whether the call is answered or not, sending the message guarantees that 100% of customers are contacted, making it easier for them to send their feedback.
CONSULTING SERVICES
ON THE IMPLEMENTATION OF "EXCELLENCE IN CUSTOMER CARE" IN YOUR BUSINESS
Study, analysis and adaptation of our methodology for the strategic implementation of “Excellence in Customer Service” into your business, as an element of differentiation from competitors
LEGAL ADVICE
Legal advice on consumer issues.
Without bank card
More information on PRO plans and rates
- EXCELLENCE IN TREATMENT STAMP
You will be able to use it on your website, email signature, online store, blog or social media, advertising brochures and in any printed place where you want to show your commitment to “Excellence in Customer Service”
- TOOLS FOR PRIVATE FEEDBACK MANAGEMENT
Data collection is differentiated by sectors of activity so that the feedback sent by customers gets to be more useful when applying improvements to your company.
There is the possibility of making changes to the data collection process in order to customize it.
Among the data obtained through the forms, one of them is the NPS (Net Promoter Score) at each point of contact the customer has experienced with your company. By means of it, you get a permanent evaluation of all your processes with customers involved, not just at a specific moment.
Smarter Feedback is the platform where you will be able to see and manage all the feedback your customers send you. Within it, you will be able to filter and drill down every data and access the feedback received through different channels.
Our Smarter Feedback platform provides you with detailed information on the users who have sent you feedback: their e-mail, age, gender, location and number of feedback messages sent to your company.
Users are classified by their influence potential.
You will export the data and manage the actions you take regarding the feedback received according to ISO 9001:2008, UNE EN 175001-1 and the EFQM model, or integrate it with your information system.
Our Brand Barometer tool provides you with a quantitative analysis of the feedback data received from customers and the Sector Benchmarking tool provides you with a comparison between the feedback your company is receiving and the one received by other companies of your industry.
With our Smarter Feedback tool you have the possibility of creating promotions or discounts that will be automatically shown in the response to customers who sent feedback to you.
In the same way as you can configure the automatic response depending on the type of feedback sent by your customers (suggestion, congratulation, query or complaint), promotions can also be differentiated depending on the type of feedback.
Once customers send the feedback, the screen will automatically display the response you had previously customized within the Smarter Feedback platform. A different response is set up for each type of feedback because those who send you a congratulation are not in the same mood as those making a query.
This way, you provide your customer with an immediate and customized response according to the type of message they are sending you (Suggestion, Congratulation, Query or Complaint) and increase the chances of a satisfactory solution.
In order for you to increase your positive public ratings and reviews, the automatic response that is displayed when receiving a congratulation, allows your customer to make it public and rate satisfactorily their experience with your brand on social networks like Twitter, Facebook or on review webpages.
- PRIVATE FEEDBACK COLLECTION
In order for a company to receive private feedback through EasyFeedback, its business data must be verified, either by the feedback sender or by the company itself, by sending us their data.Then, we register it at www.easyfeedback.com.
By doing so, the company will appear in the search results of www.easyfeedback.com, making it easier for users to send their private feedback to the email indicated by them.
EasyFeedback’s social button can be integrated into the platforms (website, social networks, telegram groups, Discord…) you use in order to connect with your community of customers, employees, students, gamers, patients, neighbors, etc.
It allows you to offer them a tool for sending you feedback or to any other provider.
Moreover, users will receive tokens based on the usefulness, originality and implementation potential of the feedback they send.
If the feedback sent is constructive, original and can be implemented, we all win: you, the company and the society.
Once our “Proof of Feedback” protocol gets deployed, users sending useful private feedback aiming to improve products, services and processes of companies and institutions worldwide will be rewarded with EasyFeedback Tokens (EASYF). Users will be able to redeem them for products, services, fiat or other cryptocurrencies.
This is still under development, for more information visit: www.easyfeedbacktoken.io
You will have a consultant assigned to you in order to assist you by email and telephone with the implementation of EasyFeedback along the “journey” that the customer goes through before, during and after the purchase.
You will be able to send them your EasyFeedback company page by WhatsApp, Telegram or SMS
By sending the message you guarantee 100% of customers gets contacted and given the option of sending their feedback to you.
You will also be able to share your EasyFeedback page by email with your database. Automate its delivery by integrating it into your processes.
Add, in the signature of your company’s emails, your stamp of Excellence with a link or QR to your EasyFeedback company page. By doing so, you will reinforce your brand’s reputation by giving continuous visibility to your commitment to Excellence in Customer Service.
Integrating EasyFeedback with your social networks increases customer interaction.
You will be able to spread the word by asking fans why they think your brand is committed to Excellence in Customer Service and why they think you have decided to create a private channel in order to listen them. Include the web link of your EasyFeedback company page.
The feedback collection kit that you will find within the Smarter Feedback platform once you sign up contains multiple customized resources in order to capture Feedback from your customers:
– Digital Feedback Kit: exclusive Feedback page for your company (web and phone) (in the case of companies with the PRO + STAMP subscription, the page includes the Certificate to “Excellence in Customer Service”), QR Code, Certificate of attached business, Feedback Button, Feedback Tab.
– Physical Feedback Kit: Certificate, Cards, Leaflets and Stickers customized for your company and brand, together with a unique QR code to your company page that you will be able to print and show in your shops or offices.
