We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Raúl thanks EasyFeedback and LG Electronics Mexico for the rapid response to his complaint about an appliance that was in poor condition and he wanted to replace it, after submitting his complaint through EasyFeedback.
"Thanks to easyfeedback they responded and finally resolved my complaint."
V. sent a Complaint to Basauri Town Council via EasyFeedback because the street was dirty and needed cleaning.
He sent the complaint through EasyFeedback and has received a response that he rates as a 10.
"I received a reply that the problem had been solved, and I was able to verify that this was true."
Nelson submitted a complaint to Power Planet Online privately through EasyFeedback because he had received a malfunctioning smartwatch and wanted a refund for that purchase.
"I have already received a full refund."
Jerónimo sent a Complaint to the Hospital General de Ciudad Real through EasyFeedback in order to make a medical appointment, as he had been on the waiting list for a long time.
The hospital gave a quick response to Jerónimo, who has rated the attention with a 10.
"A few days after the complaint, I received a satisfactory response.”
Isabel made a complained to Scalpers via EasyFeedback about the broken sneakers she had purchased and requested a replacement.
"I bought some sneakers in July and in a few months they broke so that they were unusable. Immediately, after my email, they replied asking me to send the electronic ticket (as I bought them online) and that when they received them they would send me a gift card for the amount. I have already received the gift card."
"I have been refunded the amount of the product because they had no repair service. Very grateful for the speed and response. A few days ago they put the same shirt iron back on sale and I bought it. It gives me a lot of confidence to know that if any problem arises I can solve it without difficulty, as it has been in this case. Thank you very much and highly recommended service."
Dany sent his complaint to KFC Colombia through EasyFeedback about a poorly handled order with missing products.
The response given by KFC Colombia deserved a 10.
"Thank you very much, they called me and told me to come by KFC they gave me the box with the chicken and as a courtesy two ice creams they said sorry for what happened."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.