We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
"I filed a complaint, because I couldn't get in touch with Movileo in any way. A few minutes later they called me from Movileo and we solved the problem. Very good, for Movileo and very good for EasyFeedback."
Patricia sent a Complaint to San Pedro de Pinatar Town Council via EasyFeedback through EasyFeedback due to a problem with public lighting.
She sent the complaint through EasyFeedback and received a response that he rated a 10.
"They solved the problem very quickly. Thank You!"
"Lidl always responds. It is a company you can trust. I will continue buying, as I have done since its inauguration in Spain, as it shows that it responds to a complaint, which is the most difficult thing to do."
Josefina sent a Complaint to the Hospital General de la Defensa de Zaragoza through EasyFeedback due to a problem that arose when changing a medical appointment.
The hospital gave a quick response to Josefina, who rated the care a 10.
"Yesterday, June 12, they had granted me an appointment, after calling me by phone and apologizing for the complaint I made. The ophthalmology care was excellent from the staff. I am very grateful, I am going to recommend it to all my loved ones. Thanks a lot.”
Víctor complained to ETN Buses through EasyFeedback for the poor service received on a trip in which the bus was not of the expected quality. He expressed his joy at receiving the apology from ETN Buses Mexico with a 10.
"Excellent service, I just had bad service this day from you."
"I received a reply within 2 days from Samsung where they corrected my problem and everything is now solved."
María sent his complaint to Cotsco Wholesale through EasyFeedback for progressive glasses that were not properly prescribed. The response given by Costco deserved a 10.
"I had a problem with the glasses lenses. I contacted customer service and the response was immediate, they refunded my money. The treatment was very good."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
Join our Telegram group and follow us on Linkedin, Twitter and Facebook in order to be up to date with the project.
The EasyFeedback team.