We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Eduardo thanks EasyFeedback and Cinemex because they provided him with a terrible service in every aspect, he couldn’t even watch the film he was going to see in the cinema. The company, upon receiving the complaint through EasyFeedback contacted him immediately. By improving Cinemex’s service, Eduardo helped the company and helped everyone else receive better service as well.
"First of all, thank you very much to EasyFeedback for their attentions.
They responded and gave me a solution to the problems we had been having with the toilets, the projectors and the candy boxes, now the service is excellent as it was 2 months ago."
A user sent a Congratulations to Tres Cantos Town Council via EasyFeedback through EasyFeedback to congratulate the Town Hall for the swing for people with disabilities that they have installed in the Embarcaciones playground.
The user of the Tres Cantos Town Hall has a son with a disability who was able to swing and enjoy a lot, this has made the whole family very happy. He encourages the Town Hall to install more swings like this and gives a 10 for the sensitivity of the Tres Cantos Town Hall.
"Immediate response from the Mayor, with very useful information."
Estefani submitted a complaint to KFC Colombia privately through EasyFeedback because she had experienced a problem with their products. Estefani requested a response from the company.
"This time the experience was very good, I liked it, I really didn't have any inconvenience."
Mercedes sent a Complaint to Playmobil Ibérica through EasyFeedback
for a Playmobil house that they ordered and which arrived incomplete.
Playmobil gave a quick response to Mercedes who rated the service with a 9.
"He obtenido la pieza solicitada. Muy amables. Gracias.”
Ana complained to Druni through EasyFeedback for the bad attention received in one of the Druni shops. She gave us a 10 for her happiness at the response she received from Druni.
"They replied that they would take action."
After sending a complaint to Aurgi through EasyFeedback for a tyre change he wants to make, J.C. rates the solution obtained with a 10.
"Very good service both in the workshop and in the shop"
María sent his complaint to Cash Converters through EasyFeedback for the guarantee of a product that did not arrive in good condition and requested a refund or exchange of the product. The response given by Cash Converters deserved a 10.
"Immediacy, highly recommended."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.