We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
J.M. thanks EasyFeedback and Movileo because he had not received an order he had placed and was unable to contact Movileo customer service to cancel the order. The company received the complaint through EasyFeedback and contacted him immediately. By contacting EasyFeedback, he received an immediate response and was able to solve his problem.
"I filed a complaint, because I couldn't get in touch with Movileo in any way. A few minutes later I got a call from Movileo and the problem was solved. Very good for Movileo and very good for EasyFeedback."
Juan José sent a Complaint to Arroyomolinos Town Council via EasyFeedback through EasyFeedback to complain to the Town Council about traffic lights that do not work properly and pose a danger to traffic.
By sending the complaint through EasyFeedback he received an immediate response.
"I got an immediate reply from the council."
"They solved the problem very quickly."
Ramiro sent a Complaint to Decathlon through EasyFeedback
because he couldn’t get in touch with Decathlon by phone due to a problem with the technical characteristics of a product.
Decathlon gave a quick response to Ramiro, who rated the service with a 10.
"The complaint arrived and was answered by the person in charge. Everything was perfect. Thank you very much.”
Asunción complained to Coppel through EasyFeedback for a product in poor condition that she was unable to complain about to Coppel customer service. She gave us a 10 for being able to send the complaint through EasyFeedback and receive the response from Coppel.
"Thank you very much for your attention, I have already received a reply and my situation will soon be resolved. You are very kind as you are. Kind regards."
After sending a complaint to McDonald’s Spain through EasyFeedback because of the malfunctioning of the McAuto. On several occasions he has been short of products when ordering from the McAuto. He is grateful for the quick and favourable response from McDonald’s Spain.
"A 10 for customer service, responsible with their products as well as with the complaints received and they give you a super fast solution, yes I would recommend McDonald's 100x100."
Ignacio sent his complaint to Feu Vert through EasyFeedback due to a poorly performed repair on the vehicle. The response given by Feu Vert deserved a 10.
"Through its CEO and the diligence of the Centre's manager, a complaint is filed to be settled with fair compensation and financial compensation for damages caused by recognising an exceptional malpractice that is solved in an agile and competent manner."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
Join our Telegram group and follow us on Linkedin, Twitter and Facebook in order to be up to date with the project.
The EasyFeedback team.