EasyFeedback WinWin 22

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We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.

This series of articles tells some of the stories that our users have chosen to share.

9
9/10

Carrefour achieves a 10 thanks to EasyFeedback

José Antonio thanks EasyFeedback and Carrefour about the poor quality of the delivery of a household appliance. Thank EasyFeedback for being able to send the complaint to Carrefour through the platform.

"Great for Easyfeedback, I was not aware of the system, Carrefour contacted me immediately about the complaint described."

José Antonio
10
10/10

Badalona Town Council gets a 10

Javier sent a Complaint to Badalona Town Council via EasyFeedback through EasyFeedback to complain to the City Council about the non-replacement of a bin that burnt down and the lack of resources to be able to recycle properly. By sending the complaint through EasyFeedback he received an immediate response.

"Everything was great."

Javier
10
10/10

Julisa gives a 10 for Domino's Pizza response

Julisa  submitted a enquiry to Domino’s Pizza Colombia privately through EasyFeedback for a pizza that arrived at its destination in an inedible state. The customer complains about the poor quality of the product.

"When I filed the complaint in less than 10 days I got a response, they gave me a coupon for a large pizza with 4 toppings. Thank you, not only for replying, but also for taking the time to make up for my inconvenience. I am 100% satisfied and as always your pizzas are the best."

Julisa
10
10/10

Kiwoko achieves a 10 from María Carmen

María Carmen sent a Complaint to Kiwoko through EasyFeedback because when she was charged for her purchase, a discount was incorrectly applied and she asked for the error to be rectified so that she would not lose out. Kiwoko gave a quick response to María Carmen who rated the service with a 10.

"Highly efficient.”

María Carmen
9
9/10

Y.G. rates Primor response a 9

Y.G. complained to Gran Primor through EasyFeedback because he couldn’t get in touch with it by phone.

With a 10, he expresses his satisfaction at having been able to send the complaint through EasyFeedback and receive the response from Primor.

"The solution was quick and effective. It bothers me that I have come to make a complaint, it is a company that I have been a customer of many years but it must be recognized that they have to have more control in the people who work making the orders as they are fragile items and we all want them to arrive in good condition. Thank you for the prompt solution."

Y.G.
10
10/10

Alvaro Moreno gives a 10 out of 10 response to Mariano

After sending a complaint to Alvaro Moreno through EasyFeedback  due to the poor quality of a pair of trousers which after one wash has become totally unusable. Mariano requested the replacement/exchange of the trousers.

"Purchased by a first-degree relative as a gift. The garment was defective. The response from Alvaro Moreno has been excellent."

Mariano
10
10/10

Andrea gives a 10 to Sprinter for their response

Andrea sent his complaint to Sprinter through EasyFeedback for the disappointment of a parcel that the company has misplaced on delivery.

"Thanks to Sprinter who took very good care of me."

Andrea

About EasyFeedback

For consumers

EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.

For businesses

EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.

If you want more information, please write us at [email protected].

Join  our Telegram group and follow us on Linkedin, Twitter and Facebook in order to be up to date with the project.

The EasyFeedback team.

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