We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Eduardo sent a complaint through EasyFeedback to Cinemex about the poor quality of service and facilities at Cinemex that detracted from his experience in the cinema when he went to see a movie. He thanks EasyFeedback for being able to send the complaint to Cinemex through the platform and the resolution of the issues.
"First of all, thank you very much for your attention.
You answered me and gave me a solution to the problems we had been having with the toilets, the projectors and the candy boxes, now the service is excellent, as it was 2 months ago.
I usually go with my family 2 or 3 times a week and we will continue to enjoy the magic of the cinema.
Thanks to EasyFeedback for interceding for us customers and being listened to and attended to immediately is something to be thankful for."
Richard sent a Complaint to Viladecans Town Council via EasyFeedback through EasyFeedback to complain to the City Council about the lack of street lighting in some areas of the municipality and requests that the service be provided.
By sending the complaint through EasyFeedback he received an immediate response.
"Quick and efficient positive response to my complaint. They solved the problem. Thank you very much."
"The response was very nice and pleasant, it was fast and the truth is that no other brand behaved like that. Thank you very much, of course I recommend it."
Montserrat sent a Complaint to Mercadona through EasyFeedback
because there is a product that she used to buy that has disappeared from the supermarkets and she wanted to know if they were going to bring it back.
Mercadona gave a quick response to Montserrat, who rated the service with a 10
"Very quick and friendly response.”
"I wanted to exchange a garment and I lost the receipt. I contacted Lefties customer service through EasyFeedback and they rescued the ticket because I paid by credit card."
"I bought a pair of Nike flying shoes eight months ago and the sole broke in half at the bottom. I contacted Nike and explained the case and they told me to return the shoes and they would give me my money back as I had a two year guarantee on the shoes."
"Good response."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.