We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Mariví sent a complaint through EasyFeedback to Lupa Supermarket for the poor quality of some of the products they sell. She thanks EasyFeedback for being able to send the complaint to Lupa Supermarket through the platform and for solving the problems.
"They responded positively, politely and suggested that they would bring it to the attention of the shop concerned. EasyFeedback is a tool to be able to direct you to the shops, with a very good response and follow-up security."
María Pilar sent a Complaint to Cartagena Town Council via EasyFeedback through EasyFeedback to complain to the City Council to complain to the council about the lack of street lighting in some areas of the municipality and requests that the service be provided.
By sending the complaint through EasyFeedback he received an immediate response.
"Street lighting to be fixed quickly."
Dulce María submitted a complaint to Rolex privately through EasyFeedback because the product warranty does not cover the incident that happened to your watch.
"The service was fast and correct."
Montserrat sent a Complaint to KFC Colombia through EasyFeedback because there is a product that she ordered and the order arrived incomplete.
KFC Colombia gave a quick response to Paola who has rated the attention with a 10.
"They called me and apologised and sent me the missing product and a compensation product. The service has always been very good and the products very delicious. We all have mistakes. No problem, I still recommend them and will continue to use their products.”
"I wanted to exchange a garment and I lost the receipt. I contacted Lefties customer service through EasyFeedback and they rescued the ticket because I paid by credit card."
"I was called immediately and the delivery man was back with the missing carafe in no time."
"I would like to congratulate the cashier who served us that day for her excellent service, in contrast to other branches. I not only had a great taste in my mouth with the delicious coffee, but also a very pleasant experience and joy in my heart because of her enthusiasm. Congratulations."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.