We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Brandon sent a complaint through EasyFeedback to Pollo Campero about the poor quality and presentation of the food served at one of their branches.
She thanks EasyFeedback for being able to send the complaint to Pollo Campero through the platform and the solution to the problem he raised.
"Thank you very much, EasyFeedback was a great help, I got a good answer."
Álvaro sent a Complaint to Manilva Town Council via EasyFeedback through EasyFeedback to complain to the council about the lack of cleanliness in some areas of the municipality and requests that cleaning be provided.
By sending the complaint through EasyFeedback he received an immediate response.
"Very fast and effective."
Francisca submitted a complaint to Converse privately through EasyFeedback because he has bought sneakers that are not of the right quality and are broken in a very short time.
"Quick and correct solution, by Converse."
"Product compensation and apologies obtained.”
"They were quick to respond and sent the missing letters in the envelopes I bought. I am very grateful to them for solving the problem so quickly. Even so, my son would have been happy to have received some more to compensate for the inconvenience. But he still got over his disappointment. Thank you very much for everything."
"They dealt with my request quickly and efficiently."
"I have been reimbursed for the item purchased and not received."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
Join our Telegram group and follow us on Linkedin, X and Facebook in order to be up to date with the project.
The EasyFeedback team.