We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Natalia sent a complaint through EasyFeedback to Palafolls Town Council because a road that is in a bad condition and asks for it to be repaired.
She thanks EasyFeedback for being able to send the complaint to Palafolls Town Council through the platform and the solution to the problem he raised.
"The council did not want to fix the street in front of the building where I live. After several complaints they did nothing. Thanks to Easyfeedback, the municipality immediately replied to me."
Mónica sent a complaint to La Línea de la Concepción Town Council via EasyFeedback through EasyFeedback to complain to the council to demand more cleanliness in the town.
By sending the complaint through EasyFeedback he received an immediate response.
"Pleased with the La Línea de la Concepción Town Council, their response and efficient solution to my complaint about some manholes in front of my business from which cockroaches were coming out. It took 2 days to send a solution to the problem, thank you very much.."
Isidro submitted a complaint to City Club Mexico privately through EasyFeedback because of the poor quality of the food. The cakes were not of the quality they were used to.
"Quick and professional response. Attentive to my complaint and willing to solve it."
Sebastia´n sent a Complaint to Coca Cola Mexico through EasyFeedback because of the dirt in the packaging that was delivered to them.
Coca Cola Mexico gave a quick response to Sebastián who has rated the attention with a 10.
"Very good service and too fast.”
M. complained to Sabritas through EasyFeedback for a mislabelled bag.
She rates the response from Sabritas as a 9.
"Yes, my complaint has been dealt with."
After sending a complaint to Peugeot Spain through EasyFeedback after having received poor service at a dealership that provides official service for the brand. They did not solve the problem he had with the car and he asks the brand to help him with the solution.
They inspected the broken part during the replacement of the windscreen and offered me to replace it. I will go to the garage again today to have it done."
Benjamín sent his complaint to Don Simón through EasyFeedback for two litre containers of gazpacho containing salmorejo instead of gazpacho.
"I sent an enquiry because the gazpacho I had bought from Don Simón was like salmorejo, and they explained to me that there is a gazpacho that is made with bread, hence the similarity with salmorejo. The treatment by Don Simón was exceptional. They were so kind that they sent me 6 briks of Gazpacho without bread by transport immediately. Honestly a great company behaving as such. I always buy their products and will continue to do so without any doubt."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.