We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Jorge sent a complaint through EasyFeedback to Blink Learning for an order made for a book that was charged for, but never arrived.
He thanks EasyFeedback for being able to send the complaint to Blink Learning through the platform and the solution to the problem he raised.
"After trying to get an answer from the company several times, and seeing that they did not respond. I tried EasyFeedback and the response was immediate. I got a quick solution to the problem. It worked quite well."
Daniel sent a complaint to La Línea de la Concepción Town Council via EasyFeedback through EasyFeedback to complain about the incessant noise in a square near his legal office, which does not allow work to be done in the office.
By sending the complaint through EasyFeedback he received a response.
"We received a response to the complaint within a week of sending it, mentioning the action taken on the complaint. We are very satisfied with the diligence with which everything has been handled. Best regards and thanks."
"You are the best. CONGRATULATIONS!"
"Good solution.”
José complained to Carrefour through EasyFeedback for mismanagement in one of its supermarkets where it has seen that several products are past their sell-by date, bread is not well made and rubbish is thrown away without proper waste sorting.
She rates the response from Carrefour as a 9.
"The manager of the shop in Chipiona phoned me and apologised."
"Immediate solution to the query."
Benjamín sent his suggestion to Mercadona through EasyFeedback for a product that has disappeared from the catalogue and requesting its return.
"Hello, the response to my suggestion was quick. It was about a product that was out of stock. I was told that for the record they would pass it on to the people in charge."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.