We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
María Carmen sent a complaint through EasyFeedback to Tous for an order placed for a purse that did not arrive on time and the customer was unable to contact Tous for them to deal with her complaint.
She thanks EasyFeedback for being able to send the complaint to Tous through the platform and the solution to the problem he raised.
"he next day Tous contacted me by email to tell me that they had resent the item and I received it two days later. Thank you very much, if it hadn't been for EasyFeedback I would not have received it, because my complaints with Tous were in vain."
María del Mar sent a complaint to La Carreño Town Council via EasyFeedback through EasyFeedback to complain about the lack of lighting in one of the local neighbourhoods.
By sending the complaint through EasyFeedback he received a response.
"It was solved the same day the councillor called me."
Salvador submitted a complaint to Recoletas Hospital in Zamora privately through EasyFeedback because he is waiting for an operation and is unable to contact the hospital in any way.
"Yes, I have heard back and he has already been operated on."
José Luis sent a Complaint to BP Spain through EasyFeedback for the malfunctioning of a scale he purchased with the points he had.
BP Spain gave a quick response to José Luis who has rated the attention with a 10.
"Exemplary behaviour in the test with my return of a defective product from your points gift.”
"It was solved by offering to exchange for any item in the shop at the same price."
Angel gives a 10 after sending a complaint to the Thyssen-Bornemisza through EasyFeedback due to a problem with the ticketing schedule, which did not coincide with the opening hours of the exhibitions, causing some of them to be closed.
"The tickets were refunded."
"Yes, all very well explained. Thank you for the quick reply."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.