We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Brayan sent a complaint through EasyFeedback to Pepe Ganga Colombia for an online order that never arrives. He could not get an answer as to what had happened to the order.
He thanks EasyFeedback for being able to send the complaint to Pepe Ganga Colombia through the platform and the solution to the reponse obtained.
"Great for helping me out, big thanks to EasyFeedback, I asked for help the next day I asked the question."
Laura sent a complaint to Massanassa Town Council via EasyFeedback through EasyFeedback to complain because there is a problem with a hole in the pavement that is causing accidents.
By sending the complaint through EasyFeedback he received a response.
"The next day they were fixing the pavement, that's an immediate response. Very happy."
Rosa submitted a complaint to QuirónSalud Hospital in Málaga privately through EasyFeedback for an appointment with a specialist that he had been trying to get for 4 months and had not been able to get.
By sending her complaint through EasyFeedback, Rosa was able to get an appointment immediately.
"I needed a doctor's appointment urgently and it was arranged quickly."
Tamara sent a Complaint to Turrones Antiu Xixona through EasyFeedback because when he opened a bar of chocolate with lacasitos, he saw that the contents of the bar were not what they were supposed to be.
Turrones Antiu Xixona gave a quick response to Tamara who has rated the attention with a 10.
"Everything was perfect, they solved my problem and even more. Thank you.”
Ángeles suggets to Hofmann through EasyFeedback to bring to Hofmann’s attention the poor performance of the transport company they are working with.
He rates the response from Hofmann with a 9.
"The problem was with the carrier Paak. They said that my address did not exist and they could not deliver it, so 4 times, forcing me to have someone at home for nothing. It caused me a lot of problems. There was no way to communicate with them either, the phone number they put up is never picked up by anyone and you can't leave a message."
Patricia gives a 10 after sending a complaint to Banana Computer through EasyFeedback because they bought a Watch Ultra and the charger was not working properly. Until they wrote through EasyFeedback, they had not been able to get a solution to their problem.
"They contacted me, very kindly, and solved the problem to my satisfaction, sending me a new Apple Watch charger free of charge."
Y.R. sent her Complaint to LIDL Spain through EasyFeedback because the cooling machines on the roof of one of their shops in Seville make an unbearable noise, especially at night. It is a problem because due to the heat, they have to sleep with the windows open.
"They replied quickly (within a few hours) and the incident was fixed the next day."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.