We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
"I was satisfied with the speed of the resolution. I sent a congratulation and in 2 weeks I received a reply by letter from the centre where I sent it. I have been using EasyFeedback for years to send congratulations and complaints and they really reach their recipients."
José Francisco sent a suggestion to Bullas Town Council via EasyFeedback through EasyFeedback to communicate because there is a road that is in a very bad state to drive on.
By sending the suggestion through EasyFeedback he received a response.
"My experience was very good. The town council of Bullas fixed the cattle track perfectly. Thank you very much. Very good work."
Ana submitted a complaint to Xanit Hospital Internacional privately through EasyFeedback for a cancellation of an appointment that occurred due to an error on the part of the centre.
By sending her complaint through EasyFeedback, Ana was able to get an appointment immediately.
"They gave me an appointment the next day, very fast. Thank you very much."
Hugo sent a Complaint to Scalpers through EasyFeedback because a garment they bought broke shortly after wearing it and it was not of the quality they were used to from the brand.
Scalpers gave a quick response to Tamara who has rated the attention with a 10.
"Hello, the incident was fixed without any problem in my usual physical shop. The staff who attended me was a girl, it is a pity not to give you her name because she attended me with an impeccable behaviour. Thank you very much and we will continue to be customers.”
"The same as I made a complaint I thank them now as they responded quickly and told me that they were going to send me the replacement package and they have sent me more things along with the response of the event. I would definitely recommend them 100x100 for their concern and quick resolution. Thank you."
"They offered me a free refund."
"They responded favourably. They came to check the sofa for faults, they will change it."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.