We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Julián sent a complaint through EasyFeedback to Arroyomolinos Town Council because of long-standing damage to the floor.
He thanks EasyFeedback for being able to send the complaint to the Arroyomolinos Town Council through the platform and the solution obtained.
"Thank you very much to EasyFeedback for your mediation in the resolution of the case that I notified to you, the city council has solved the problem and we can now go out of our house without fear of tripping and falling. Thank you very much."
Juan Carlos sent a complaint to Puertollano Town Council via EasyFeedback through EasyFeedback to complain because he was not attended to by the employment officer.
By sending the complaint through EasyFeedback he received a very quick response from the City Council.
"Telephone response and apology from the person in charge."
Juan submitted a complaint to Sketcher Spain privately through EasyFeedback for a return of footwear that arrived in poor condition and which he was unable to return to the shop where he bought it.
By submitting his complaint through EasyFeedback, Juan was able to get the refund accepted.
"I had a problem with some closed flip flops and in the end they changed them, although it was a year ago that they were bought, it was a gift but I didn't wear them until this year. Thank you."
Laura sent a Complaint to Decathlon through EasyFeedback because they want to return a garment and are having a lot of trouble making the return through the marketplace.
Decathlon gave a quick response to Laura who has rated the attention with a 10.
"I was quickly provided with a solution for the reimbursement of the tights.”
Juan María complains to Álvaro Moreno through EasyFeedback to inform Álvaro Moreno that they bought a product that was of a much poorer quality than what they were used to from the brand.
They rated the response they received from Álvaro Moreno España with a 10.
"There was a defect in the clothes, the next day they contacted me to solve the problem. Very good service. Thank you."
"El producto estaba en mal estado (pollo) y respondieron positivamente y muy responsables. Sí recomiendo el establecimiento"
"They were very kind in their response. The customer service supervisors confirmed receipt of the complaint, regretted the bad experience in the shop, thanked them for communicating the problem and assured that they would pass it on to the shop management for appropriate action. Finally, they apologised for the inconvenience caused."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
Join our Telegram group and follow us on Linkedin, X and Facebook in order to be up to date with the project.
The EasyFeedback team.