We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
"Good morning, I am satisfied because the incident that I complained about has been resolved, I am happy to see that this channel (EasyFeedback) is working. Thank you very much."
Francisco Javier sent a complaint to León Town Council via EasyFeedback through EasyFeedback to complain about a sanction that was imposed on him and which he did not consider to be justified.
By sending the complaint through EasyFeedback he received a very quick response from the City Council.
"It was my mistake. I am very grateful to the information service of the town hall and also to the time office at calle Ordoño, 37. There could have been more workers like that."
Alberto submitted a complaint to Adidas Spain privately through EasyFeedback because of a problem with a pair of shoes that caused abrasions that have prevented him from training.
By submitting his complaint through EasyFeedback, Alberto was able to get the refund accepted.
"They attended to my complaint. They solved the problem."
G. sent a Complaint to Barceló Hotel Group through EasyFeedback because they were given a room in the hotel opposite a place where there was noise until the early hours of the morning and the family could not sleep.
Barceló Hotel Group gave a quick response to G. who has rated the attention with a 10.
"The supervisor of the hotel itself responded to my complaint. It was resolved immediately. Great service. Thank you very much.”
Juan María complains to Bodega Aurrerá through EasyFeedback to inform Bodega Aurrerá that they bought a mop whose tube was bent when he tried to use it.
They rated the response they received from Bodega Aurrerá with a 10.
"The exchange has already been made, everything went very well, thank you."
Maite gives a 10 after sending a complaint to Skechers through EasyFeedback because she bought black sandals and they leave her feet dirty every time she wears them.
Thanks to writing through EasyFeedback, they got a solution to their problem.
"I am very satisfied with them, they didn't put any problem in the shop and I will change them for others when they have the new season, thanks for everything."
Ana María sent her Complaint to Celeritas through EasyFeedback for an order that was to be delivered to a Celeritas point that had been closed and the order finally looked like it was going to be returned because the company was not able to deliver it to another point.
"They acted urgently and did what I asked them to do. Thank you very much for everything."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
Join our Telegram group and follow us on Linkedin, X and Facebook in order to be up to date with the project.
The EasyFeedback team.