We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
"Hello, the mayor's office contacted me quickly. I have to say that EasyFeedback is better than the usual channels of the council. Thank you."
S. sent a complaint to Torrejón de Ardoz Town Council via EasyFeedback through EasyFeedback by a fountain that has been turned off and is widely used by local residents.
By sending the complaint through EasyFeedback he received a very quick response from the City Council.
"I made a suggestion about the lack of a tap on my street and in less than four days it was installed. A quick response and a quick solution. This council and the maintenance company work wonderfully. Excellent organisation. Thank you!"
Javier submitted a complaint to Campofrío privately through EasyFeedback for a product purchased at a supermarket that was in poor condition.
By submitting her complaint through EasyFeedback, Javier got the problem resolved.
"They responded quite quickly, thank you very much."
I. sent a Complaint to Kiko Cosmetics through EasyFeedback for a refund for an order that has been cancelled. He is still waiting for the refund.
Kiko Cosmetics gave a quick response to I. who has rated the attention with a 10.
"I cancelled the order and received a refund within 8 to 11 days.”
Manuel complains to Riu Hotels through EasyFeedback To inform head office that the Tikida Garden Hotel has not provided them with water, soap, and other amenities in their room.
He rated the response they received from Riu Hotels with a 9.
"They promised to resolve the issue that inconvenienced us during our holiday and gave us 500 points in the Riu class."
"Respondieron a mi queja rápidamente, de manera muy cordial, y muy efectiva."
E. sent her Complaint to Deporvillage through EasyFeedback for an order that was not sent to her because a product that was on sale was out of stock. When she cancelled that product, she was told that the order could leave the warehouse, so she added the product that was now in stock, but they did not apply the offer she had initially requested.
E. sent her complaint via EasyFeedback and received a very quick response from Deporvillage.
"They are very effective and decisive when faced with a problem."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.