EasyFeedback WinWin 39

We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.

This series of articles tells some of the stories that our users have chosen to share.

Rated 10 out of 10

Oxxo Colombia achieves a 10 thanks to EasyFeedback

Yolanda sent a complaint through EasyFeedback to Oxxo Colombia due to the refusal by one of the employees to accept cash payment in one of their shops. Shee thanks EasyFeedback for enabling her to send the complaint to the Oxxo Colombia via the platform and for the ease with which she was able to send the complaint using our forms.

"In response to my request, Oxxo's response was positive, quick, and effective. The EasyFeedback platform is truly effective and secure."

Yolanda

Rated 10 out of 10

Estepona Town Council gets a 10

Remedios sent a complaint to Estepona Town Council via EasyFeedback through EasyFeedback for urban furniture..

By sending the complaint through EasyFeedback he received a very quick response from the City Council.

"The benches on the street have been painted."

Remedios

Rated 10 out of 10

Gabriel gives HM San Francisco Hospital a 10 out of 10.

Gabriel submitted a complaint to HM San Francisco Hospital privately through EasyFeedback due to a protocol that was applied in such a way that he had to return another day.

By submitting her complaint through EasyFeedback, Gabriel got the problem resolved.

"Good morning, the hospital director replied to me by email, expressing interest in the case and informing me that he would refer the situation to the laboratory team to prevent it from happening again with other users. I am very pleased with the centre's response."

Gabriel

Rated 10 out of 10

Campofrío achieves a 10 from Belén

Belén sent a Suggestion to Campofrío through EasyFeedback for a product that was within its use-by date but was in poor condition. Campofrío gave a quick response to Belén who has rated the attention with a 10.

The truth is that I submitted the complaint for informational purposes, and they responded very quickly and sent me a gift that my daughters were very excited about. I will continue to buy Campofrio products.”

Belén

Rated 10 out of 10

Roxanne gives a 10 to Primark for the answer

Roxanne complains to Primor through EasyFeedback to request that pregnant women be included in the preference boxes.

He rated the response she received from Primark with a 10.

"I am satisfied because they have responded to my request regardless of whether they have accepted my suggestion or not. This shows that they are a great company with good customer service."

Roxanne

Rated 10 out of 10

Colgate gives a top response to E.

E. gives a 10 after sending a complaint to Colgate through EasyFeedback for an order you placed that has not arrived. Colgate’s solution is to cancel the order, when what she wants is to receive it.

"Everything has been satisfactorily resolved with a refund."

E.

Rated 9 out of 10

D. gives a 10 to Mango their response

D. sent a Complaint to Mango through EasyFeedback due to the poor quality of a purchased product. Mr D. submitted the complaint via EasyFeedback and received a very prompt response from Mango.

"Mango responded quite quickly to my complaint. I am satisfied because they refunded my money and it was a simple process."

D.

About EasyFeedback

For consumers

EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.

For businesses

EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.

If you want more information, please write us at [email protected].

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The EasyFeedback team.