Ryanair listens to its customers and answers back

We help citizens willing to improve the world through their suggestions and feedback.

One of our users tells us that he sent a suggestion to Ryanair using our feedback submission tool:

Dear Customer Service Director

I would like to make a suggestion about your services.

Since we have three airports in Galicia and none of them have a connection with Northern Germany, I would like to suggest that you try to connect Galicia and its Galicians with Germany, especially the area of Bremen, Hamburg, etc.

The only option we have to move there is through Oporto, the best known “Galician airport”…(for a reason it will be.) I would be very grateful if you would consider this option, as I am fully convinced that the flow of passengers who decide to use this service will be very high.

I would ask you to study that possibility, and if you send an answer to my mail I would also appreciate it.

Thanking you in advance for your attention, and hoping that my suggestion will be of use to you, I bid you a warm farewell.

¿What was Ryanair Limited response when receiving the message sent via EasyFeedback?

Our user, satisfied with the response he received from Ryanair Limited, told us:

They replied quickly, kindly considering the proposed suggestion.

Now the important thing is that you try to carry it out.

Once our EASYF Token gets developed, users who send useful and private feedback aiming to improve products, services and processes of companies and institutions worldwidewill be rewarded with EasyFeedback Tokens (EASYF).

This suggestion is a good example of feedback that will be rewarded with EASYF.



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The EasyFeedback team.

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