We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Maialen sent a complaint through EasyFeedback to Adidas Spain for an order of sneakers that was charged to him, even though that specific model and size were out of stock.
She thanks EasyFeedback for enabling him to send the complaint to Adidas Spain via the platform and for the ease with which he was able to send the complaint using our forms.
" I have resolved my issue with Adidas and received financial compensation; thank you very much, EasyFeedback, for this service."
Joaquín sent a complaint to Tres Cantos Council via EasyFeedback through EasyFeedback
due to a problem with the noise manhole covers make when cars drive over them. This noise prevents him from resting.
By sending the complaint through EasyFeedback he received a very quick response from the City Council.
"We’ve been told that they are noting the complaint and getting to work on it. Thank you very much."
María del Carmen submitted a complaint to Burger King privately through EasyFeedback because of an order that was cancelled by the brand but also charged
By submitting her complaint through EasyFeedback, María del Carmen got the problem resolved.
"They were very quick to resolve my problem and refunded my money."
Beatriz sent a Complaint to Vithas La Milagrosa Hospital through EasyFeedback due to the receptionist’s poor service regarding an error with the test that was supposed to be performed.
The customer service department at Clínica Vithas La Milagrosa handled the suggestion very professionally, and Beatriz rated the service a 10.
"The patient services manager contacted me and assisted me with great kindness and empathy. She also offered to arrange the appointment for me.”
Y.M. complaint to Kiwoko through EasyFeedback regarding an order placed with Kiwoko that hadn’t arrived. Kiwoko wasn’t responding to either calls or emails.
He rated the response he received from Kiwoko with a 9.
"After several emails and attempts to contact them, they replied and apologized for the inconvenience. They resolved the issue and reshipped my order, which I received on time the second time around."
Sonia gives a 10 after sending a complaint to Sprinter through EasyFeedback regarding the return of a defective product, which they are not handling correctly.
Sprinter gave her the answer she was looking for.
"As soon as I made the complaint, they resolved it for me that same day."
Sonia sent a Complaint to Calzedonia/a> through EasyFeedback regarding an order placed online that now doesn’t show up anywhere. They aren’t refunding the amount, either.
Sonia submitted the complaint via EasyFeedback and received a very prompt response from Calzedonia.
"Very satisfied; I filed a complaint with an online clothing store, and they helped me resolve the issue right away."
EasyFeedback for
Individuals
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
Self-employed - Companies
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.
