EasyFeedback WinWin 44

We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.

This series of articles tells some of the stories that our users have chosen to share.

Rated 10 out of 10

Balsareny Town Council achieves a 10 thanks to EasyFeedback

Pedro sent a complaint through EasyFeedback to Balsareny Town Council to seek an explanation regarding a public security camera installed by the local council on a public road.

He thanks EasyFeedback for enabling him to send the complaint to Balsareny Town Council via the platform and for the ease with which he was able to send the complaint using our forms.

"That’s fine. Because if I do it via my email, they don’t reply. Thanks, EasyFeedback."

Pedro

Rated 10 out of 10

Inca Town Council gets a 10

Juan Miguel sent a complaint to Inca Council via EasyFeedback through EasyFeedback due to a problem with the street lighting in the town, which is too bright and makes it impossible (among other things) to sleep with the windows open in summer. By sending the complaint through EasyFeedback he received a very quick response from the City Council.

"I was delighted with the service; they replaced the spotlight that had been causing so many problems in record time. I’m very grateful."

Juan Miguel

Rated 10 out of 10

Casto gives Chanel a 10

Casto submitted a complaint to Chanel privately through EasyFeedback because of a service he received which did not live up to the standard of glamour one would expect from Chanel. By submitting her complaint through EasyFeedback, Casto got the problem resolved.

"Service in keeping with what the brand stands for. The person who called me was a really great listener; they embody what the brand stands for, which is exactly what you’d expect from it. Well done!"

Casto

Rated 10 out of 10

Ouigo achieves a 10 from Jose Ramón

Jose Ramón sent a Complaint to Ouigo through EasyFeedback because of the frequency of train services from Asturias to Madrid and their routes, which he feels are less frequent than they ought to be. Ouigo gave a quick response to Jose Ramón who has rated the attention with a 10.

"It is not very common for a company to reply to a request from a private individual. I am extremely grateful. I hope you will continue in the same vein and keep me informed of any developments regarding the suggestion.”

Jose Ramón

Rated 9 out of 10

Jose Antonio gives a 10 to Alimerka for the answer

Jose Antonio enquiry to Alimerka through EasyFeedback regarding the poor quality of a product purchased at one of the supermarkets.

He rated the response he received from Alimerka with a 10.

"Everything was great and the process was very quick."

Lamia

Rated 10 out of 10

Villanueva de la Cañada Aquopolis gives a top response to Mari

Mari gives a 10 after sending a complaint to Villanueva de la Cañada Aquopolis through EasyFeedback for a refund of an amount that has been outstanding for quite some time. Villanueva de la Cañada Aquopolis gave her the answer she was looking for.

"Yes, they’ve finally given me my money back."

Mari

Rated 10 out of 10

Fernando gives a 10 to Feu Vert for its response

Fernando sent a Complaint to Feu Vert through EasyFeedback because a repair carried out ceases to be effective after two months.

Fernando submitted the complaint via EasyFeedback and received a very prompt response from Feu Vert.

"I’m pleased that, even though I lost gas despite having had a leak-proof cap fitted, they gave me my money back and only charged me for draining the system."

Fernando