We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Rafael thanks EasyFeedback and Decathlon for the solution given to the problem that arose due to the poor quality of one of their products that caused him successive problems. And he appreciates how well it worked to send the complaint through EasyFeedback.
" This type of complaint has worked well. I recommend using easyfeedback."
"They contacted me immediately. As of today the incident has been resolved. Very efficient."
EAM sent a enquiry to Amazon privately via EasyFeedback regarding a problem with the delivery of an order for confirmation of delivery details. Thanks to Zalando receiving this enquiry, they were able to resolve the query and deserved a 10.
"Satisfactory answer."
María Belén sent Suggestion to the HLA Group Montpellier Clinic through EasyFeedback to indicate that she believes that the medical vouchers should not include the care received.
The clinic responded very positively and María Belén rates the response as a 9.
"I received a quick phone call. They told me that if I don't receive a receipt for medical care, I should contact them again via EasyFeedback and that it is true that the person who provides the receipt should not indicate the reason for the medical care received, as they did last time.”
Veronica complained to MRW Spain via EasyFeedback about a shipment that did not arrive on time.
By sending it through EasyFeedback they received a response on the same day.
"They sorted it out for me within a day."
After sending through EasyFeedback a complaint to Suzuki Mexico to complain that he was sold a car that was not ready for delivery when he was told it was, R received a response and solution that he scores a 10.
"They solved the problem very well and quickly."
Oliver sent his complaint to HiperDino – DinoSol through EasyFeedback because he made a purchase that did not arrive as he expected. The response given by HiperDino – DinoSol deserved a 10.
"All very good, I never thought a claim would work."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
Join our Telegram group and follow us on Linkedin, Twitter and Facebook in order to be up to date with the project.
The EasyFeedback team.