Post en el que se cuenta algunas de las historias que los usuarios de EasyFeedback han querido hacer públicas

EasyFeedback WinWin 11

We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.

This series of articles tells some of the stories that our users have chosen to share.

10
10/10
Enrique thanks EasyFeedback and Umbrete Town Council for the response to his enquiry about hiring courts at the sports centre. And he appreciates how well sending the query through EasyFeedback has worked.

"Great. EasyFeedback is an easy and effective way to contact the council. They respond and give you a solution to your problem."

9
9/10
Maria sent a complaint to Yves Rocher Spain through EasyFeedback for a refund of part of her order for a product that did not arrive. Yves Rocher responded quickly and refunded the amount and Maria has rated it a 9.

"They were very prompt in resolving my refund for a product that had not been sent to me."

10
10/10
NLC sent a complaint to Fútbol Emotion privately through EasyFeedback about a problem with the quality of some football boots he bought from them. Fútbol Emotion’s response deserves a 10.

"Satisfied with the treatment received, I would recommend Futbol Emotion, I have been shopping at Futbol Emotion for 5 years and I am very happy."

10
10/10
Tomás sent Complaint to the Hospital General Universitario de Elche through EasyFeedback to indicate that the windows in the Hospital are frequently broken and to request that they be fixed. The Hospital responded very positively and Tomás rates the response as a 10.

"Very fast and effective, thank you.”

10
10/10
Charo complained to Puma via EasyFeedback about the poor quality of a pair of shoes she had purchased. Puma’s response was worth a 10.

"Good morning, I have had a problem with some PUMA shoes, to my understanding the sole was defective because the shoes were in perfect condition even after 5 months of purchase. I made a complaint to PUMA and the response has been very satisfactory. Many thanks to PUMA."

10
10/10
After sending a complaint to Chanel via EasyFeedback to complain about a defective perfume bottle, Inmaculada rates the solution a 10.

"I'm getting another bottle of perfume."

9
9/10
Eguzkiñe sent her complaint to Mango through EasyFeedback because she made a return that had not been properly paid for. Given the difficulty in contacting Mango by phone, she resorted to EasyFeedback and managed to get her complaint to Mango quickly. The response given by Mango deserved a 9.

"Yes, I have received a reply and have been credited for the returned garments."

About EasyFeedback

For consumers

EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.

For businesses

EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.

If you want more information, please write us at [email protected].

Join  our Telegram group and follow us on Linkedin, Twitter and Facebook in order to be up to date with the project.

The EasyFeedback team.