We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
"Very good for Easyfeedback, I didn't know the service, I was immediately contacted by Carrefour about the complaint described."
Yolanda sent a Complaint to Avianca via EasyFeedback because the seat was damaged and she wanted a partial refund for that reason.
She sent the complaint through EasyFeedback because she considers Avianca to be a serious company and did not want the incident to be reflected on social media and has received a response that she rates as a 10.
"The response was quick and friendly."
"My problem came from wrong information, the supermarket sent an email and they solved it very quickly."
Emiliana sent an enquiry to the Hospital General Universitario de Ciudad Real through EasyFeedback in order to make an appointment.
The hospital responded quickly and Emiliana managed to book her appointment and has rated the attention with a 10.
"They phoned. The lady gave me a solution and in a few days they gave me the appointment that I was not able to take by calling the telephone number specified.”
"They contacted me within a few days and he was very kind and empathetic to my complaint. I explained several dangerous situations to him, and he said they would do something about it, so I am quite happy and hopeful that the city and the safety of Utrera will improve soon. Thank you."
"They sent the wrong item from the warehouse. Cortefiel effectively and quickly resolved this issue, but due to a mistake by several operators, it was delayed significantly. However, the exchange was eventually completed perfectly."
"Immediate and concrete answer."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.