How Bebidas Martinez has improved the listening to its users by using EasyFeedback

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EasyFeedback Bebidas Martinez portada de su Web

Bebidas Martínez

Bebidas Martínez is a company with over 40 years' experience in its area of business, specialising in the distribution of top brand beverages for hotel, catering and food establishments in Navarre.
Quality, trust and commitment are three premises that have enabled Bebidas Martínez Cía SL to become a top-notch company in the sector.

What needs did Bebidas Martínez have before implementing EasyFeedback PRO?

Enhancing online and offline reputation

  • Materialize that there is a commitment on the side of the company to customer service.
  • Locate dissatisfied customers.
  • Try to outperform customers' expectations.
  • Differentiate myself from competitors.

Fostering engagement from employees

  • Convey to my team our commitment in customer service excellence.

Building customer loyalty through feedback​

  • Open a direct communication channel that allows me to actively listen to my customers.
  • Show our customers that we appreciate their opinion so that they feel heard.
  • Improve the management of the feedback I receive through easyfeedback.com.
We think that EasyFeedback is a necessary tool with added value in the present business reality. The need for excellent service and customer care are vital in our business. Commitment and trust are one of the premises of Bebidas Martinez Cia and Easyfeedback gives us the possibility to improve in these aspects.

We would definitely recommend it to any company.
Iñigo Azcona
Customer Experience Management

Implementation of EasyFeedback in Bebidas Martínez

Company profile on EasyFeedback: www.easyfeedback.com/Bebidas-Martinez

Web de Bebidas Martínez en EasyFeedback PRO

Bebidas Martínez company profile on EasyFeedback.com is  https://www.easyfeedback.com/Bebidas-Martinez and is the private channel through which Bebidas Martínez customers can send their feedback.

On the website of Bebidas Martínez

Cabecera de la web de Bebidas Martínez con botón de EasyFeedback
Bebidas Martinez pie web con botón y sello de EasyFeedback PRO

Bebidas Martinez has placed several links to the EasyFeedback web in the header and footer of the website next to their social media contact icons and in the footer by adding an image of their certificate that makes it easy for their customers to send them feedback.

In the fleet of vehicles Bebidas Martínez

Bebidas Martinez has also lettered its vehicles adding the QR code that facilitates access to the EasyFeedback website and their certificate.

Its entire fleet of vehicles has the vinyls showing its commitment to active listening and Excellence in Customer Service.

In budgets and invoices

Bebidas Martínez has the EasyFeedback certificate at the bottom of the quotes and invoices that it delivers to its customers and that its sales representatives carry on their devices.

This allows them to show their commitment with their customers in every interaction, and with the QR code, all the feedback they receive from them is through the private feedback channel they have in EasyFeedback. During the implementation, our staff created this exclusive design and worked together with the staff of Bebidas Martínez for the customisation.

Diseño EasyFeedback PRO para las facturas de Bebidas Martínez

In the email signature

Diseño de Bebidas Martínez con el Sello a la Excelencia en el Trato en la firma de sus email

Bebidas Martínez has configured the firm with its corporate image and EasyFeedback Certificate, to make its Commitment to Excellence in Treatment more visible and to listen better to its customers.

In their office

At Bebidas Martínez they have physically placed the Certificate in their facilities to give their users the opportunity to send feedback to the company’s management team.

Certificado de EasyFeedback PRO personalizado para Bebidas Martínez
Certificado de color blanco EasyFeedback PRO para Bebidas Martínez en su soporte
Certificado de color negro EasyFeedback PRO para Bebidas Martínez en su soporte

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