We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Sara thanks EasyFeedback and LG Electronics Mexico for the quick response given to the complaint made about an order he placed and had not received, after submitting his complaint via EasyFeedback.
"Thank you EasyFeedback for your help, I got my money back and I ordered the same product again, let's see if this time it arrives, thank you very much!!!!"
Rocío sent a Complaint to Espartinas Town Council via EasyFeedback about the excessive noise in their street that does not allow them to rest properly.
She sent the complaint through EasyFeedback and has received a response that she rates as a 10.
"They solved my complaint quickly and efficiently. I felt listened to. Thank you."
Rosario submitted a complaint to Converse privately through EasyFeedback because she had received a pair of shoes whose soles are peeling off despite being a nearly new shoe. Rosario is requesting an exchange of the product from that purchase.
"They've sorted it out, it's a good brand, I would recommend it without hesitation."
"I was given an appointment within a few weeks.”
José Manuel complained to Campofrío through EasyFeedback about some packets of cooked turkey that were in poor condition despite not having reached their best-before date. He gave us a score of 10 to express his delight at receiving the excellent compensation sent to him by Campofrío.
"They dealt with my complaint promptly and in return sent me a batch of their products."
After sending a complaint through EasyFeedback to Domino’s Pizza Colombia about the poor quality of a pizza she ordered and requesting the repair of the product, Julisa rates the solution obtained with a 10.
"When I sent the complaint, I got a reply in less than 10 days and they gave me a coupon for a large pizza with 4 toppings. Thank you for replying and for taking the time to make up for my inconvenience. I am 100% satisfied and as always your pizzas are the best."
MP sent his complaint to Bershka through EasyFeedback about a jumper that broke shortly after she bought it. The response given by Bershka deserved a 10.
"In the shop where I bought the jersey, Plenilunio, I was very well attended. Very grateful."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.