Gastrobar Moka
GastroBar Moka is a landmark in Pamplona, with a cosmopolitan atmosphere, where old friends, families and co-workers share space, with groups of young people and tourists who come to visit the work of art created by Crispín.
They all enjoy a space with exceptional treatment, a special atmosphere and pampered cuisine.
What needs did Distriplac have before implementing EasyFeedback PRO?
To improve the online and offline reputation, GastroBar Moka needed to:
- Building trust in my business.
- Materialize that there is a commitment on the side of the company to customer service.
- Verify that the customer service system I use is adequate.
- Avoid negative public feedback at social networks, google, tripadvisor...
- Encourage positive reviews and feedback.
- Locate dissatisfied customers.
- Monitor mistakes before they go viral with word of mouth.
- Reduce customer response time.
- Try to outperform customers' expectations.
- Differentiate myself from competitors.
To strengthen the team's commitment, GastroBar Moka needed to:
- Monitor the service my team is offering, always.
- Convey to my team our commitment in customer service excellence.
- Recognize employees who perform well.
- Give my team arguments they can use to show the company's commitment to customer service.
- Create a culture of listening that encourages my team to seek customer feedback.
- Turn our customers into an "army of mystery shoppers" to help us improve our products, services and processes.
To Build customer loyalty through feedback, GastroBar Moka needed to:
- Measure the level of satisfaction of my customers in every interaction with my company.
- Open a direct communication channel that allows me to actively listen to my customers.
- To know how to react in time before my customers change us for competitors.
- Knowing what the customer really wants.
- Show our customers that we appreciate their opinion so that they feel heard.
- Improve the management of the feedback I receive from easyfeedback.com.
We also find it a very interesting tool because the client commits to the company so that they can help us improve.
Implementation of EasyFeedback in GastroBar Moka
Gastrobar Moka company profile in EasyFeedback.com: https://www.easyfeedback.com/barmoka and it is the private channel through which Gastrobar Moka customers can send their feedback.
Gastrobar Moka has put several links to its EasyFeedback company profile in the footer, adding an image of its Excellence in Customer Service seal that makes it easier for its clients to send them feedback.
Gastrobar Moka has the Excellence in Service certificate distributed throughout the premises:
– In beer or vermouth shooters.
– At the door of the premises.
– Giving visibility with the certificates of Excellence in Treatment.
This allows them to show their commitment to Excellence in Treatment and to the QR code in every interaction with their clients, all the feedback they receive from them is through the private feedback channel they have in EasyFeedback. During the implementation, our staff created this exclusive design and worked together with the Gastrobar Moka staff for the adaptation.
At Gastrobar Moka they have placed the Certificate physically in the bar to give their users the opportunity to send feedback privately to their management team.
