We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
Belén thanks EasyFeedback and Community of Pamplona for the quick response given to the complaint made because a link on the website to sign up for an activity did not work, after submitting your complaint through EasyFeedback.
"Thanks to EasyFeedback I was easily able to send my complaint to the Mancomunidad and it was quickly dealt with. The Mancomunidad responded favourably and solved the problem I was having. I recommend using EasyFeedback because it is super easy to use, free and works very well."
Pedro sent a Complaint to Lemoa Town Council via EasyFeedback because he could not contact the staff of the City Council’s toy library.
He sent the complaint through EasyFeedback and has received a response that she rates as a 10.
"The response has been absolutely satisfactory, fast and efficient."
Alejandro submitted a complaint to Coca-Cola Mexico privately through EasyFeedback because he had received a Coca-Cola product that was in poor condition. Alejandro requested a response from the company.
"They called me and took all the details to follow up on it."
Maria Luisa sent a Complaint to the Hospital Virgen Macarena through EasyFeedback to make an appointment for a medical problem that you urgently need to solve.
The hospital gave a quick response to Maria Luisa, who has rated the attention with a 10.
"They called my mother directly the same day to give her an appointment and after 3 days she left the appointment with her brace on.
Thank you very much.”
José complained to Ahorramas through EasyFeedback for the poor service received. She gave us a 9 to express her joy at receiving the apology from Ahorramas.
"Good morning. They called me with an apology and with the commitment that they would talk to the employee and the truth is that it was a very good response. I didn't expect it and it takes away the bad taste in my mouth that what happened left me, so congratulations to Ahorramas customer service."
After sending a complaint to Centro Comercial la Vaguada through EasyFeedback for an incorrectly charged parking stay, Sonia rates the solution as a 10.
"The problem is solved, thank you."
Jesús sent his complaint to Kiwoko through EasyFeedback for an order that is taking a long time to arrive. The response given by Kiwoko has deserved a 10.
"They were very sorry to hear about the problem with the home delivery and informed me that they would refund my money as soon as possible."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
Join our Telegram group and follow us on Linkedin, X and Facebook in order to be up to date with the project.
The EasyFeedback team.