We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
After making a query to Confituras Goya through EasyFeedback regarding online purchases, Luis María has given Confituras Goya a 10 for the response and the service that the company has given him.
"The response and service have been unbeatable."
After sending a complaint via EasyFeedback to Utrera City Council to improve road safety for bicycles in the municipality, JI gave the council a 10 for the great response to his suggestion.
"They contacted me within a few days and were very kind and sensitive to my complaints as I explained several dangerous situations. They said they would do something about it, so I am very happy and hopeful that the city and the safety of Utrera will improve soon. Thank you very much."
After sending a suggestion to Mercadona through EasyFeedback to sell spelt bread in supermarkets, MR gave Mercadona a 10 for the great service they provide.
"The store has a friendly style and offers a very complete service, so perhaps we could ask you for more products that are even more beneficial to our health."
After complaining about an incorrect charge to McDonald’s Uruguay through EasyFeedback, M has given McDonald’s Uruguay a 10 for their attention and quick refund upon receiving the complaint.
"My problem has been solved. Thank you."
RG filed a complaint to Factoría de Ficción through EasyFeedback, requesting subtitles to help deaf people follow the content, and he appreciates the response from Factoría de Ficción.
"The response was satisfactory and subtitles were soon released.."
After sending a complaint to Samsung Spain through EasyFeedback to claim about the guarantee of a product, Alfonso has given a 10 for the correct solution that Samsung has given to the complaint.
"Efficient response, they solved the problem quickly."
Sonia sends a congratulations to Ayre Hotel Sevilla through EasyFeedback to congratulate the hotel for the kindness and good work of its staff and to add a comment to her congratulations.
"Everything was perfect."
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
Join our Telegram group and follow us on Linkedin, X and Facebook in order to be up to date with the project.
The EasyFeedback team.