We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.
This series of articles tells some of the stories that our users have chosen to share.
After complaining to Adidas Spain through EasyFeedback about shoes that did not meet the brand’s quality standards, Daniel gave Adidas Spain a 10 for their response and service.
"They were very attentive, understanding and responsive.”
After using EasyFeedback to complain to Massanassa Town Council about noise pollution in her street, Laura gave the council a 10 for responding quickly and effectively to her complaint.
"There was a problem with a manhole cover that was making a lot of noise. They got back to me super early on Monday morning at 8am and by Tuesday at around the same time they were fixing the problem, so great."
Lucía sent a complaint to the Hospital de Cabueñes through EasyFeedback because she needed an appointment and a medical test at that centre. The hospital’s response deserves a 9 for its speed and congratulates our platform for the help it has provided.
"On the 23rd of June I sent my complaint and on the 27th of the same month I received a reply and an appointment for the 23rd of August. From doing nothing to getting this response, it is quite an achievement, thanks to EasyFeedback, for this great help, I congratulate you."
Following a complaint to Honda Spain via EasyFeedback by the brand’s employees, F. gave Honda Spain a 10 for the solution provided.
"Everything was resolved satisfactorily.”
Rosa complained to Kiwoko through EasyFeedback about a product whose quality was not correct and she values very positively the response from Kiwoko.
"Good morning, after making the complaint, I was contacted by Kiwoko. Mr Enric was very kind and resolved my complaint, they refunded me the full amount. Thank you for your management. Regards".
After submitting a complaint via EasyFeedback to Sam’s Club Mexico about the store’s opening hours, J.M. awarded a score of 9 for the correct response given by Sam’s Club Mexico to the complaint.
"They responded quickly, kindly and with a good service attitude.
Cristina sends a complaint via EasyFeedback to Decathlon Spain about the advice she received in a store when buying a product. She says that Decathlon’s response was excellent and that she will recommend the store to everyone she knows.
"I received excellent treatment and both the manager, Mrs Azahara, and her team were able to resolve my complaint perfectly. I will recommend this branch in Triana to everyone I know and I will keep coming back to shop there myself. Thank you very much. "
About EasyFeedback
For consumers
EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.
For businesses
EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.
If you want more information, please write us at [email protected].
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The EasyFeedback team.