EasyFeedback WinWin 41

We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.

This series of articles tells some of the stories that our users have chosen to share.

Rated 10 out of 10

Tous Mexico achieves a 10 thanks to EasyFeedback

Georgina sent a complaint through EasyFeedback to Tous Mexico because of the poor service she received at the store when trying to make a return. The staff were very rude to her, and she is still waiting for a response to her request. Shee thanks EasyFeedback for enabling her to send the complaint to Tous Mexico via the platform and for the ease with which she was able to send the complaint using our forms.

"I suppose EasyFeedback's intervention did play a role in the end, since I'd been told that Tous Spain was denying my request. Besides, the staff leaves much to be desired in terms of professionalism and attitude. I'm so glad these resources exist that prevent customers from being left defenseless and at the mercy of the employees. Thank you so much."

Georgina

Rated 10 out of 10

Oropesa de Mar Town Council gets a 10

Marisa sent a complaint to Oropesa de Mar Town Council via EasyFeedback through EasyFeedback due to a problem in the town’s gardens and with the sprinklers in those gardens. By sending the complaint through EasyFeedback he received a very quick response from the City Council.

"Problem solved the next day."

Marisa

Rated 10 out of 10

Cristian gives Tennis-Point a 10 out of 10.

Antonio submitted a complaint to Tennis-Point privately through EasyFeedback for an order that has not arrived. When he complained, the company did not provide a solution, so he turned to EasyFeedback before filing a complaint with the competent authority. By submitting her complaint through EasyFeedback, Cristian got the problem resolved.

"They solved the problem and were quick to respond, in addition to offering me compensation."

Cristian

Rated 9 out of 10

Mail Boxes achieves a 9 from C.R.

C.R. sent a Complaint to Mail Boxes through EasyFeedback for a shipment that is lost and he has been claiming for a long time and the company does not give any response to his claims. Mail Boxes gave a quick response to C.R. who has rated the attention with a 9.

"They replied to me very quickly, within 24 hours.”

C.R.

Rated 10 out of 10

Alfredo gives a 10 to Ale-hop for the answer

Alfredo complains to Ale-hop through EasyFeedback because you bought an item at a physical store that didn’t open until it arrived in your city (where there isn’t an Ale-hop store). Request an exchange or refund from Ale-hop through EasyFeedback. He rated the response he received from Ale-hop with a 10.

"I bought some wireless headphones in a shop in Valencia while traveling, and they didn't work properly. Since I live in Menorca, the only Ale-Hop store is at the airport, inside the departure area, so it's inaccessible to non-travelers. They contacted me quickly and are sending me a new pair by mail to my home address. I'm waiting to receive them, but the solution they offered was prompt and appropriate for the problem."

Alfredo

Rated 10 out of 10

Vithas Almería Hospital gives a top response to Rosana

Rosana gives a 10 after sending a complaint to Vithas Almería Hospital through EasyFeedback for an appointment for a procedure that never happened and that she has been waiting for for a long time. The hospital gave him the surgery appointment he had requested.

"They called me immediately and solved the problem in a few minutes."

Rosana

Rated 10 out of 10

Marizol gives a 10 to TiendAnimal their response

Marizol sent a Complaint to TiendAnimal through EasyFeedback due to the delay in the order they placed with that company. Marizol submitted the complaint via EasyFeedback and received a very prompt response from TiendAnimal.

"They took charge of the case and provided a solution. The problem really lies with the delivery company; the pet store always resolves the issue for me."

Marizol