EasyFeedback WinWin 42

We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.

This series of articles tells some of the stories that our users have chosen to share.

Rated 10 out of 10

San Carlos Hospital achieves a 10 thanks to EasyFeedback

Víctor sent a complaint through EasyFeedback to the San Carlos Hospital because of a pending appointment for an MRI related to a medical consultation. They weren’t responding to his complaint. Shee thanks EasyFeedback for enabling her to send the complaint to the San Carlos Hospital via the platform and for the ease with which he was able to send the complaint using our forms.

"Thanks to the EasyFeedback complaint form, they rang me to arrange the MRI scan. Thank you, best regards."

Víctor

Rated 10 out of 10

Cobeña Town Council gets a 10

María Dolores sent a complaint to Cobeña Council via EasyFeedback through EasyFeedback due to a problem with rat nests in one area of the town. By sending the complaint through EasyFeedback he received a very quick response from the City Council.

"The pest control company hired by the council came to speak to me about the matter two days later, and I can confirm that they placed rodent bait in the locations I indicated; therefore, it was a swift response, which I hope will be sufficient. Thank you."

María Dolores

Rated 10 out of 10

Viviana gives Parfois a 10 out of 10.

Viviana submitted a complaint to Parfois privately through EasyFeedback because of a brightly coloured scarf that stained her skin and her bag, and when she washed it, it lost all its colour. By submitting her complaint through EasyFeedback, Viviana got the problem resolved.

"The issue was resolved straight away; it turned out to be a product that had a manufacturing fault. Everything was perfect, the service was top-notch, and the staff at the Parfois shop in the Arenas Shopping Centre were, as always, very friendly. Thank you."

Viviana

Rated 10 out of 10

Rituals achieves a 10 from Reinaldo

Reinaldo sent a Complaint to Rituals through EasyFeedback because of the poor service she received at one of the Rituals shops. Rituals gave a quick response to Reinaldo who has rated the attention with a 10.

"Yes, I went back to the shop to do some shopping and the manager was absolutely brilliant; she was very receptive to the complaint I’d sent in. I actually bought some other Rituals products that I like, and the service I received was excellent. I hope the other person I mentioned the other day treats me just as well.”

Reinaldo

Rated 9 out of 10

María Luisa gives a 9 to Alimerka for the answer

María Luisa enquiry to Alimerka through EasyFeedback about how long the vouchers are valid for in their offers and promotions. He rated the response he received from Alimerka with a 9.

"The reply was quick and clear. Thank you very much."

María Luisa

Rated 10 out of 10

TiendAnimal gives a top response to Violeta

Violeta gives a 10 after sending a complaint to TiendAnimal through EasyFeedback because of an order in which some items were missing and those that had arrived were in poor condition, opened… TiendAnimal gave her the answer she was looking for.

"Well done."

Violeta

Rated 10 out of 10

A. gives a 10 to La Tagliatella for its response

A. sent a Complaint to La Tagliatella through EasyFeedback because of the poor treatment they received and the poor quality of the food. A. submitted the complaint via EasyFeedback and received a very prompt response from La Tagliatella.