EasyFeedback WinWin 44

We want to show how private feedback between consumers and businesses can lead to constructive, win-win communication.

This series of articles tells some of the stories that our users have chosen to share.

Rated 10 out of 10

La Inmaculada Hospital achieves a 10 thanks to EasyFeedback

Gabriel sent a complaint through EasyFeedback to the La Inmaculada Hospital to book an eye appointment that you’ve been waiting for for a long time.

He thanks EasyFeedback for enabling him to send the complaint to La Inmaculada Hospital via the platform and for the ease with which he was able to send the complaint using our forms.

"Yes, it went well – many thanks to EasyFeedback for their help"

Gabriel

Rated 10 out of 10

Portugalete Town Council gets a 10

I. sent a complaint to Portugalete Council via EasyFeedback through EasyFeedback due to a problem with street lighting in the town, which could lead to accidents. By sending the complaint through EasyFeedback he received a very quick response from the City Council.

"Quick to find a solution. Friendly and personalized service. Very grateful."

Magdalena

Rated 10 out of 10

Margarita gives Toks Restaurante Mexico a 10

Margarita submitted a complaint to Toks Restaurante Mexico privately through EasyFeedback because of poor service and the poor quality of the food. By submitting her complaint through EasyFeedback, Margarita got the problem resolved.

"My complaint was dealt with immediately, and a very friendly member of staff contacted me personally and took a genuine interest in the matter. Thank you."

Margarita

Rated 9 out of 10

Jata achieves a 10 from Ramón

Ramón sent a Complaint to Jata through EasyFeedback because of a toaster she took to the after-sales service as it was burning the toast, and it was returned to her scratched and still not working properly. It still sparks and doesn’t work properly, despite her having taken it back to the after-sales service a second time. Jata gave a quick response to Ramón who has rated the attention with a 10.

"I wrote to them about problems with the toaster I’d bought, and Jata eventually replaced it with a new one. I’m really pleased with the service.”

Ramón

Rated 10 out of 10

Enric gives a 10 to Europcar for the answer

Enric enquiry to Europcar through EasyFeedback regarding money wrongly charged by the dealership. They deducted it from the deposit for some scratches that were already on the car when it was handed over to him.

He rated the response he received from Europcar with a 10.

"Everything was great and the process was very quick."

Lamia

Rated 10 out of 10

Sprinter gives a top response to Miguel Ángel

Miguel Ángel gives a 10 after sending a complaint to Sprinter through EasyFeedback due to a product purchased on the website, the quality of which does not meet the customer’s expectations. Sprinter gave him the answer she was looking for.

"Everything was sorted out after I made a complaint."

Miguel Ángel

Rated 10 out of 10

Sonia gives a 10 to Calzedonia for its response

Sonia sent a Complaint to Calzedonia through EasyFeedback because of an order they placed that hasn’t arrived. When they contacted customer services, the order couldn’t be found.

Sonia submitted the complaint via EasyFeedback and received a very prompt response from Calzedonia.

"I was very pleased; I made a complaint to an online clothes shop and they helped me sort it out straight away."

Sonia

EasyFeedback for

Individuals

EasyFeedback is the platform to send suggestions, compliments, questions, complaints and claims to any company in the world in a simple and easy way.

Self-employed - Companies

EasyFeedback is the private feedback platform where companies can listen
to their customers and build trust
in their business.

If you want more information, please write us at [email protected].

Join our Telegram group and follow us on Linkedin, X and Facebook in order to be up to date with the project.

The EasyFeedback team.