tuSpeaking
tuSpeaking is a company dedicated to online language training for companies. It was born in 2011 with the aim of helping companies increase the level of English language skills of their employees through a methodology based on the teaching of one-to-one classes by native English teachers.
What needs did tuSpeaking have before implementing EasyFeedback PRO?
Improving both online and offline reputation
- Building Trust in my business.
- Materialize that there is a commitment on the side of the company to customer service.
- Locate dissatisfied customers.
- Differentiate myself from competitors.
Fostering engagement from employees
- Monitor the service my team is offering, always.
- Convey to my team our commitment customer service excellence.
- Recognize employees who perform well.
- Create a culture of listening that encourages my team to seek customer feedback.
Building customer loyalty through feedback
- Measure the level of satisfaction of my customers in every interaction with my company.
- Knowing how to react in time before my customers change us for competitors.
- Avoid situations in which the customer asks for a complaint form.
- Knowing what the customer really wants.
- Show our customers that we appreciate their opinion so that they feel heard.
At tuSpeaking, we have been able to build trust in our business by using EasyFeedback. We have also improved our relationship with our customers resulting in a better reputation for our brand without having to do any additional installation. We really appreciate the support and immediate attention that EasyFeedback provides at all times.
Hansel Fernández
CEO
Implementation of EasyFeedback in tuSpeaking
TuSpeaking website on EasyFeedback.com: https://www.easyfeedback.com/TuSpeaking
In tuSpeaking they decided to put the seal of Excellence in Customer Service on the corporate website to make it easier for their customers to send feedback.
They also placed the certificate in the signature of corporate emails, indicating their commitment to Excellence in Customer Service and thus making it easier for their customers to send feedback.
