tuSpeaking is a company dedicated to online language training for companies. It was born in 2011 with the aim of helping companies increase the level of English language skills of their employees through a methodology based on the teaching of one-to-one classes by native English teachers.
What needs did tuSpeaking have before implementing EasyFeedback PRO?
Improving both online and offline reputation
Fostering engagement from employees
Building customer loyalty through feedback
Implementation of EasyFeedback in tuSpeaking
In tuSpeaking they decided to put the seal of Excellence in Customer Service on the corporate website to make it easier for their customers to send feedback.
They also placed the certificate in the signature of corporate emails, indicating their commitment to Excellence in Customer Service and thus making it easier for their customers to send feedback.