Naria
Naria (No One Without Their Daily Food Ration) digitizes the food donation system and favors the social inclusion of people who suffer from the need to receive food aid.
What needs did Naria have before implementing EasyFeedback PRO?
To improve the online and offline reputation, Naria needed to:
- Building trust in my business.
- Materialise that there is a commitment on the side of the company to customer service.
- Verify that the customer service system I use is adequate.
- Encourage positive reviews and feedback.
- Locate dissatisfied customers.
- Try to outperform customers' expectations.
To strengthen the team's commitment, Naria needed to:
- Monitor the service my team is offering, always.
- Recognize employees who perform well.
- Give my team arguments they can use to show the company's commitment to customer service.
- Create a culture of listening that encourages my team to seek customer feedback.
To Build customer loyalty through feedback, Naria needed to:
- Open a direct communication channel that allows me to actively listen to my customers.
- Avoid a situation in which the customer asks for a complaint form.
- Knowing what the customer really wants.
- Show our customers that we appreciate their opinion so that they feel heard.
EasyFeedback appears as an interesting service for our project, giving the possibility of humanizing the opinions of our clients/donors by channeling them through anonymous and secure channels. This allows more precise information management as well as giving our platform an extra point of value and confidence for new users. Although our project is still young, this tool is already a must in our operations.
Any company that wants to improve customer feedback management efficiently and safely can implement EasyFeedback, we openly recommend it, the team behind it is very attentive and the experience with the system is even better.
Nacho Latre
Head of Communication
Implementation of EasyFeedback in Naria
Naria company profile in EasyFeedback.com: https://www.easyfeedback.com/nadie-sin-su-racion-diaria is the private channel through which Naria customers can send their feedback.
In Naria they decided to put the certificate of Excellence in Customer Service on the corporate website to make it easier for their customers to send feedback.
At Naria they have placed the Certificate physically in their offices to promote active listening to their users to send feedback to the company’s management team.